Manager, Title Services

Travel + Leisure Co.•Orlando, FL

1d•Onsite

About The Position

The Manager, Title Services manages all facets of their operational area. This position implements strategic team goals and standards, and oversees the supervising, training, coaching, development, scheduling and motivation of associates in order to achieve established performance expectations. This position leads and champions effective departmental changes, and supports and encourages a positive, performance-based culture. Develops a working knowledge of upstream and downstream processes that directly impact Title Services and collaborates with other business areas to share best practices for efficiency, customer service and business impact.

Requirements

Bachelor’s degree or equivalent work experience
Strong people management and motivational skills
Adaptable
Understand and advise on title and closing related matters
Excellent written and oral communication skills
Detailed oriented
Analytical Skills
Team and results oriented
Ability to keep sensitive information confidential
Provide exceptional customer service to owners and coworkers
Establish and maintain strong working relationship with team and appropriate internal contacts.
Microsoft Office Applications including, Word, Outlook, Excel and PowerPoint
5 years of related experience
3 years supervisory or leadership experience
3 years company experience, preferably in Legal, Financial Services, Sales Administration or Owner Care
1 - 2 years experience in a title or closing field
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Nice To Haves

Paralegal certificate or title agent license, preferred

Responsibilities

Hire, train and develop associates to reflect the Wyndham Count on Me! service culture.
Responsible for coaching, motivating and developing associates and to achieve operational goals.
Responsible for overseeing supervisory and/or lead associates.
Take appropriate corrective disciplinary action as necessary.
Oversight of individual and team performance to maximize team effectiveness, development, productivity and customer impact.
Develops and implements plans of action which support a positive customer experience and maximize team effectiveness and productivity.
Partners and coordinates with external internal business partners to eliminate root cause of process defects.
Responsible for overseeing the resolution of escalations ensuring company risks and customer impacts are mitigated.
Keep fully informed of new developments in corporate legal matters and in new jurisdictional developments affecting title operations and keep all levels of management informed of applicable new laws, changes within county fee or administration structures, and of the progress and results of court cases.
Ensures compliance standards are met, including PII, PCI, internal audits and controls and internal policies.
Performs other duties as needed.