Manager, Third-Party Risk Management (GTM)

OpenAI • San Francisco, CA

2d • Hybrid

About The Position

OpenAI is building a world-class customer and ecosystem risk program to support its global growth across enterprise, API, advertising, and strategic partnership channels. This role is highly operational and cross-functional, working closely with Legal, Security, Finance, Procurement, GTM Systems, and Sales teams to operationalize scalable risk controls without slowing the business down. The position involves designing and improving onboarding workflows, driving customer and supplier sanctions screening operations, supporting complex escalations, and integrating risk tooling into business processes at scale. The ideal candidate combines operational rigor with strong judgment, systems thinking, and the ability to operate effectively in ambiguous, fast-moving environments. This role is based in San Francisco, CA, with a hybrid work model of 3 days in the office per week, and relocation assistance is offered to new employees.

Requirements

• 6+ years of experience in customer risk operations, KYC/KYB, AML, sanctions compliance, third-party risk management, or related operational risk functions, with a particular focus on building scalable sanctions compliance processes.
• Experience operating scalable onboarding, screening, and case management workflows in high-growth environments.
• Strong understanding of sanctions regimes, KYC/KYB requirements, AML concepts, export controls, adverse media screening, and customer due diligence frameworks.
• Sophisticated understanding of how U.S. and international sanctions laws apply to multinational companies operating globally.
• Experience integrating or optimizing systems such as Persona, Salesforce, OneTrust, workflow automation platforms, or similar operational tooling.
• Strong analytical and operational problem-solving skills with the ability to make risk decisions in ambiguous situations.
• Excellent communication and stakeholder management skills, with the ability to balance business enablement and effective control execution.
• Demonstrated ownership mindset with strong attention to detail and ability to operate independently in fast-paced environments.
• Experience supporting high-growth technology, AI, fintech, advertising, payments, marketplace, or platform businesses.
• Experience building customer risk or KYC operations programs from early-stage or scaling environments.
• Familiarity with enterprise customer onboarding and global go-to-market operations.
• Experience working with sanctions screening vendors, adverse media tooling, or identity verification providers.

Nice To Haves

• Certifications such as CAMS, CRCM, CTPRP, or similar.

Responsibilities

• Lead day-to-day execution of customer and advertiser risk reviews, KYC/KYB onboarding, sanctions screening, and enhanced due diligence workflows across global customer populations.
• Manage lifecycle risk operations from onboarding through monitoring, escalation, reassessment, and offboarding for customers, advertisers, and strategic counterparties.
• Oversee sanctions screening operations across both customer and supplier populations, including development of automated screening workflows, escalation management, adverse media review, and disposition governance.
• Build and operationalize scalable customer risk and sanctions screening procedures and governance frameworks aligned to OpenAI’s risk tolerance and evolving regulatory expectations.
• Partner closely with Legal, Security, Procurement, Finance, and GTM teams to integrate risk controls into onboarding and operational workflows.
• Lead integration and optimization efforts across systems such as Salesforce, Persona, screening providers, workflow automation tools, and internal platforms.
• Develop dashboards, metrics, SLAs, and reporting mechanisms to provide leadership visibility into customer risk operations and screening effectiveness.
• Support investigations and escalations involving sanctions concerns, suspicious activity, fraud indicators, regulatory inquiries, or customer misuse scenarios.
• Build repeatable operational playbooks for onboarding, sanctions screening, adverse media review, and escalation handling.
• Identify opportunities to automate workflows and improve operational scalability without compromising control effectiveness.
• Explore and deploy AI tools to enhance and streamline OpenAI’s trade compliance efforts.

Benefits

• Relocation assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed