Manager, Tenant Relations, Operations & Events

Harrisburg Property Services•Harrisburg, PA

18h

About The Position

Under the direction of the Vice President, Enterprise Services, this position provides comprehensive communications, tenant/customer support services across all departments and affiliate entities. This individual acts as a central point of contact for commercial and residential tenant relations and requests. This role requires a strong ability to manage tenant/customer requests with professionalism and care, coordinate across departments, and delivery of timely communication through company's work order systems and task confirmations. Responsibilities also include support for special event coordination and execution, and various administrative functions for the company. This position plays a key role in shaping tenant experiences and ensuring positive engagement across all channels.

Responsibilities

Communications: Distribute tenant and company staff notices regarding all facility issues and events.
Manage messaging related to building policies in coordination with company's facility management and security teams.
Tenant & Customer Relations: Customer Service & Request Management: Act as liaison for tenant requests by managing the company email resource account and by phone in creating and routing company work order requests.
Manage work orders through their progression from customer-based generation to eventual close-out confirmation.
Maintain high levels of customer satisfaction and build loyalty through timely follow-up and clear communication and regular interaction with tenants.
Operational Support: Event & Facilities Coordination: Support coordination and communication of special events, including day of event execution
Provide logistical support for facility-wide events and holiday celebrations.
Visual Merchandising & Décor: Oversee all indoor and outdoor plant contracts throughout Strawberry Square.
Coordinate with outside contractors for seasonal and holiday décor installations throughout the Strawberry Square and residential locations.
Maintain signage ensuring consistent and professional presentation of directories and notices.
Administrative & Office Support: Administration duties for security access control systems in the Strawberry Square complex.
Order and manage office supplies.
Answer and appropriately route calls coming into general HPS phone lines to include monitoring voicemail system.
Regular, reliable attendance is essential for successful job performance.
Flexibility to work occasional evenings and weekends, as needed based on Special Event demands.
Compliance with all HPS policies, procedures, and safety protocols.