Tenant Experience Manager

Brandywine Realty Trust • Radnor Township, PA

4d

About The Position

Reporting to the Director, Property Management and working closely with Senior Property Manager, Property Management, Leasing, Marketing, and Human Resources, the Tenant Experience Manager will provide an additional level of connection between Brandywine Realty Trust and our tenants. This position will foster a vibrant, engaged, and collaborative community across the Radnor portfolio. The Tenant Experience Manager elevates tenant experience, encourages wellness, and builds a stronger sense of community that supports both tenant retention and property value.

Requirements

• Bachelor's degree or equivalent relevant experience
• Experience with event planning
• Basic-level marketing experience (creating flyers, mass emails, social media)
• Must be detail-oriented
• Strong customer service skills required

Nice To Haves

• Background as a high-end concierge a plus

Responsibilities

• Plan and host mixers, networking events, and community-building activities.
• Serve as an additional visible, approachable point of contact for tenants
• Develop meaningful relationships that support tenant satisfaction and retention.
• Partner with B Well to organize health and wellness events (walk clubs, CPR training, blood drives).
• Coordinate fitness programs, including oversight of the BDN Fitness Center.
• Promote activities that encourage a healthy and balanced work environment.
• Manage tenant activities in shared spaces such as the 4RCC Café and fitness centers.
• Coordinate social activities (e.g., bocce, cornhole, pop-up lunch events, B-hive demos, etc.).
• Explore creative use of vacant space for tenant engagement or community services.
• Act as a delivery coordinator for Amazon, FedEx, Uber Eats, and café orders to ensure smooth operations.
• Manage amenity spaces and act as event coordinator for unique property features.
• Serve as tenant facility usage coordinator for direct tenant events that take place on our property (eg. Tenant BBQ in the parking lot for their staff)
• Strengthen connections between retail and office tenants.
• Build partnerships with local charities and organize outreach opportunities.
• Develop relationships with local businesses to offer on-site services (e.g., mobile dog grooming, oil changes, nail salon pop-ups).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees