Tenant Liaison

ROOF ABOVE INC•Charlotte, NC

3d•Onsite

About The Position

The Tenant Liaison role at Easter’s Home plays a key support role in fostering a safe, stable, and respectful housing community. As the on-site assistant to the Site Manager, the Tenant Liaison provides evening and weekend coverage, engages directly with tenants, helps coordinate site activities, and assists with general property support. While prior experience in housing or human services is helpful, it is not required. The ideal candidate will bring a strong sense of responsibility, a willingness to learn, and a desire to support others.

Requirements

High school diploma or equivalent required
Willingness to work evenings and weekends as part of a consistent schedule
Reliable, dependable, and responsive to direction
Strong interpersonal skills; able to communicate respectfully and clearly
Ability to remain calm and supportive during moments of tension or challenge
Willingness to learn about supportive housing, trauma-informed care, and community engagement
Comfort using basic email and technology for communication and reporting
Ability to work independently and as part of a team
Valid driver’s license required

Nice To Haves

Experience working in customer service, housing, or human services is a plus, but not required
Experience with HMIS or other client data systems a plus
Proficient in Microsoft Office

Responsibilities

Provide evening and weekend presence at Easter’s Home to support a calm and safe residential environment
Build positive relationships with residents through regular check-ins and informal engagement
Communicate community expectations, including rules and regulations , in alignment with program values
Assist with site activities, events, and volunteer-led programs as directed by the Site Manager
Respond to tenant concerns or conflicts and communicate needs to the Site Manager and/or Case Management team
Monitor common areas and building conditions; report maintenance issues or safety concerns
Help with light administrative tasks such as logging incidents, supporting communication, and tracking tenant concerns
Provide basic support for tenant needs such as lockouts or supplies (within program guidelines)
Uphold confidentiality and maintain respectful, professional boundaries with residents
Attend regular check-ins and trainings as directed
Other duties as assigned