Manager Technology

Southwest Airlines • Dallas, TX

1d • Onsite

About The Position

As a Manager of Technology on the AI Platform Services Team, you'll lead the Team responsible for building and scaling the AI foundation that powers the next generation of Southwest's Customer and Employee Experiences. You'll guide Engineers and technical Teams in developing reusable AI capabilities—including orchestration, integrations, governance, observability, and agent frameworks—that enable intelligent solutions across shopping, booking, digital servicing, Customer CARE, and future channels. Partnering closely with Business and Technology leaders, you'll help transform AI from isolated experiments into scalable, enterprise-wide capabilities that deliver measurable value. Through People-focused leadership, technical strategy, and cross-functional collaboration, you'll help accelerate innovation, improve operational efficiency, strengthen governance, and enable Southwest to deliver more seamless, personalized, and connected experiences for our Customers while maintaining ownership of critical data, decisioning, and technology platforms.

Requirements

• Knowledge of business/Leadership principals, including planning, organizing, directing, developing, and supervising
• Knowledge of personnel practices and regulations
• Knowledge of software development practices, concepts, methodologies, tools and trends
• Proficient knowledge of project management methodologies
• Skilled in excellent partnering, negotiation and communication in order to facilitate interactions with business Customers and technology teams
• Ability to provide tactical leadership for Team(s)
• Ability to use appropriate motivation and influence techniques to achieve desired Team results
• Ability to set and manage stakeholder expectations
• Ability to deliver quality projects on time and within budget
• Ability to manage projects using the organization's project management methodology
• High School Diploma or GED
• Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience
• Demonstrated experience in directly or indirectly leading team(s)
• Fully functioning, broad knowledge in: A Business and/or Information Technology environment
• Leading teams and providing work direction
• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
• Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary
• Ability to work extended hours as needed

Nice To Haves

• Experience building and delivering production-grade, cloud-native, AI-enabled solutions
• Experience taking agentic AI, generative AI, or advanced automation from concept through scalable enterprise implementation and operational support
• Experience with modern software architecture and platform engineering, including APIs, microservices, cloud-native development, integration patterns, DevOps, and scalable application design
• Experience with AI engineering practices, including agent orchestration, retrieval-augmented generation, prompt and instruction design, evaluation frameworks, monitoring, governance, and AI platform capabilities
• Experience partnering across product, architecture, security, data, infrastructure, and business to deliver enterprise-ready AI and software capabilities

Responsibilities

• Lead, support, and influence the achievement of the mission, goals and objectives of the department and organization
• Participate fully in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc.
• Lead the resolution of organization, team and individual issues, making appropriate decision
• Develop and execute strategies and processes to improve performance and the value of products and services provided
• Lead cross-functional Teams to deliver solutions and services to meet enterprise needs
• Provide Technical thought Leadership related to assigned functional areas
• Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
• Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
• Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
• Work with Technology and business partners to measure financial benefits and demonstrable business value
• May perform other job duties as directed by Employee's Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager