Manager, Technology Operations - Marketplace Payments
About The Position
The Manager, Technology Operations, leads the planning, execution, and oversight of multiple complex technology projects aligned with strategic objectives. This role requires expertise in program management, financial oversight, risk mitigation, and stakeholder communication to ensure successful delivery within scope, schedule, and budget. The position fosters collaboration across teams and drives innovation as well as continuous improvement. By maintaining operational excellence and adhering to company values, the Manager contributes to advancing technology initiatives that enhance business performance and customer experience. Join the Payments Monetization & Seller Billing team within Marketplace Payments and Incentives org and help us in launching innovative payment solutions that support seller services monetization through advanced billing initiatives. This team collaborates closely with product, technology, data science, and operations to develop efficient billing systems and new features that enhance seller experience and align with Marketplace objectives. Focused on reducing financial losses and expanding service revenue, the team plays a vital role in enabling access to Marketplace services such as Walmart Fulfillment, Walmart Connect and others. Members contribute to strategic initiatives that foster platform growth and operational excellence.
Requirements
- Expertise in payments / fintech industry and product strategy to drive business operations effectively (bonus for any experience in Canada, MX, and Chile payments market)
- Proven expertise in program and financial management, including budgeting and risk mitigation for complex technology projects.
- Strong skills in stakeholder communication, influencing, and building consensus across cross-functional teams.
- Experience in aligning technology operations with organizational strategy and business priorities.
- Ability to analyze data and present structured recommendations to support decision-making.
- Advanced SQL skills, including proficiency in window functions and query optimization.
- Commitment to integrity, ethical standards, and continuous improvement in a dynamic environment.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
- 5 years’ experience in project management, program management, program operations, or related area.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Develop and implement payment monetization strategies, projects, and tools to support new and existing seller services.
- Lead advancements in billing strategies and payment mechanisms, including innovative solutions for international segments.
- Monitor project progress against milestones, leading cross-functional meetings to address issues and maintain program health.
- Build stakeholder consensus through clear communication, presenting data-driven recommendations and fostering collaboration.
- Support business operations by aligning technology initiatives with organizational priorities and driving continuous improvement.
- Create and execute detailed roadmap for billing solutions, optimizing automated recovery in collaboration with product, technology, and operations.
- Work with legal and compliance teams to ensure appropriate agreements and regulatory compliance.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
