Manager - Technology Operations Engineering
About The Position
The Manager, Technology Operations Engineering oversees delivery of technical services and solutions across the business. The role coordinates with senior leadership, clients, and technical teams to drive successful technology service outcomes and implement best practices. The manager provides operational leadership across incident management, network infrastructure, systems maintenance, technology projects, and operational policies. The role also collaborates with product and business teams to align technology operations and service initiatives with broader business objectives. Team leadership, coaching, recruiting, and colleague development may be part of the position.
Requirements
- Bachelor's degree in Computer Science or Computer Engineering, or comparable experience.
- Knowledge of network protocols and technologies.
- Knowledge of scripting languages such as PowerShell or Python for automation tasks.
- Experience in cloud administration, IT asset management and automation tools, and/or Site Reliability Engineering (SRE) in a technology or financial services organization.
- Experience managing and maintaining technology infrastructure, including servers, networks, and cloud services.
- Experience in system administration, network configuration, and troubleshooting.
- Experience in technology operations work.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Nice To Haves
- Certification such as CompTIA A+, Network+, or Security+.
- Public cloud certification.
Responsibilities
- Provide leadership, guidance, and coaching to applications engineering teams, including support for training and development of best practices.
- Oversee incident management to ensure timely issue resolution and minimize downtime; ensure solutions meet business requirements, timelines, quality standards, and strategic goals.
- Collaborate with stakeholders, including senior management, to provide updates on technology operations and align with business objectives.
- Lead management and maintenance of network infrastructure, monitor network performance, troubleshoot connectivity issues, and support implementation of network security measures.
- Oversee system upgrades, updates, and backups, and ensure maintenance of hardware and software systems.
- Lead and collaborate with cross-functional teams on technology projects and initiatives; contribute to operational policies and procedures and identify areas for improvement.
- Ensure the team follows best practices, industry standards, and company policies for technology operations and technical services, including secure processes.
- May manage and lead technology operations colleagues and foster continuous learning, growth opportunities, and inclusivity.
- May provide leadership, guidance, and coaching to technology operations teams, supporting training and development of best practices.
- May recruit colleagues with relevant experience and develop, reward, and energize an effective team.
- Collaborate and co-create with product and business teams to align technology operations and service initiatives with broader business objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
