Manager - Technology Operations Engineering

American Express•Phoenix, AZ

17h

About The Position

The Manager, Technology Operations Engineering oversees delivery of technical services and solutions across the business. The role coordinates with senior leadership, clients, and technical teams to achieve successful technology service outcomes and implement best practices. It may include managing and leading technology operations colleagues, coaching teams, recruiting and developing colleagues, and fostering continuous learning, growth, and inclusivity. The manager collaborates with product and business teams to align technology operations and service initiatives with broader business objectives.

Requirements

Bachelor's degree in Computer Science or Computer Engineering, or comparable experience.
Knowledge of network protocols and technologies.
Knowledge of scripting languages such as PowerShell or Python for automation tasks.
Experience in cloud administration, IT asset management and automation tools, and/or Site Reliability Engineering (SRE) in a technology or financial services organization.
Experience managing and maintaining technology infrastructure, including servers, networks, and cloud services.
Experience in system administration, network configuration, and troubleshooting.
Experience in technology operations work.
Experience with cloud platforms such as AWS, Azure, or Google Cloud.

Nice To Haves

CompTIA A+, Network+, or Security+ certification.
Public Cloud certification.

Responsibilities

Provide leadership, guidance, and coaching to applications engineering teams, including supporting training and development of best practices.
Oversee incident management to ensure timely issue resolution, minimize downtime, and deliver solutions that meet business requirements, timelines, quality standards, and strategic goals.
Collaborate with stakeholders, including senior management, to provide updates on technology operations and maintain alignment with business objectives.
Lead the management and maintenance of network infrastructure; monitor network performance, troubleshoot connectivity issues, and support network security measures.
Oversee system upgrades, updates, and backups, and ensure hardware and software systems are maintained.
Lead and collaborate with cross-functional teams on technology projects and initiatives; contribute to operational policies and procedures and identify areas for improvement.
Ensure the team follows best practices, industry standards, and company policies for technology operations and technical services, including secure processes.
May manage and lead technology operations colleagues, fostering continuous learning, growth opportunities, and inclusivity.
May provide leadership, guidance, and coaching to technology operations teams, including supporting training and development of best practices.
May recruit colleagues with relevant experience and develop, reward, and energize an effective team.
Collaborate and co-create with product and business teams to align technology operations and service initiatives with broader business objectives.