(USA) Manager, Technology Operations - - AI Implementation & Program Management

Walmart • Bentonville, AR

11d • $80,000 - $155,000 • Onsite

About The Position

Role summary: The AI Program Manager, Implementation for Technology Operations, leads the delivery of AI and automation capabilities that power Mission Control and Platform Stability. This role owns end-to-end execution—from identifying high-impact business use cases to launching scalable, production-ready AI solutions that improve platform reliability, reduce preventable cost, and accelerate issue detection and resolution. Sitting at the intersection of operations and technology, the role translates complex, ambiguous problems into measurable business outcomes. About the team: You’ll join the Platform Stability organization, which serves as the frontline defense for the Spark Driver platform. Within it, Mission Control acts as the nerve center for real-time monitoring, signal triage, and incident intelligence. The team is evolving from traditional monitoring into an AI-enabled operations engine, leveraging data, automation, and anomaly detection to proactively identify issues and enable faster, smarter interventions across Last Mile Delivery.

Requirements

• 7+ years of experience in program management, operations, or technical delivery, with a proven track record of launching AI, ML, or automation solutions into production.
• Strong cross-functional leadership skills, business acumen, and executive-level communication.
• Understand modern AI systems well enough to evaluate tradeoffs and business impact, are comfortable operating in ambiguity, and have experience driving adoption, change management, and continuous improvement in large-scale platforms.
• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
• Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Lead AI program delivery across Mission Control, including use case discovery, prioritization, build, rollout, and adoption.
• Run the AI Council, shaping high-value AI and automation initiatives, translating operational workflows into scalable solutions, and orchestrating execution across Engineering, Data Science, Product, and Technology Operations.
• Embed AI insights into daily operations, define adoption and change plans, and communicate measurable business impact to senior leadership.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees