Manager, Technical Training and Enablement
About The Position
This role is responsible for ensuring excellent Bevi client and partner experiences through excellent training, an excellent Bevi Help Center, and the clear processes and documentation behind them. The role owner will manage the full system for how partners and internal technical teams learn to install, service, and sell the Bevi platform, and how well-equipped they are to deliver for the customer. The role leads a small, high-output team (an Instructional Designer and a Technical Content Manager) and owns the enablement engine end to end: training, documentation, the Bevi Help Center (internal SOPs and Partner-facing technical content), and the LMS. The role will build and scale both e-learning and in-person programs, partner closely with Sales, partners, and Product and Engineering on new product introductions (NPI), and continually rethink how this function should work, using AI to drive efficiency and shape where it goes next. This is a hands-on role.
Requirements
- Experience building and running technical training or enablement programs, ideally across both internal teams and external partners or channel networks.
- People leadership experience, or clear readiness to manage and develop a small team.
- Working knowledge of LMS and authoring platforms (e.g., Absorb, Articulate), plus Salesforce, Zendesk, Google Workspace, and Atlassian (Confluence, Jira).
- Ability to teach different learning styles across formats: verbal, written, video, and e-learning.
- Excellent cross-functional communicator who gains buy-in, aligns stakeholders, and keeps a program moving.
- A process builder who uses AI to find efficiency and rethink how training and documentation should work in the future.
- A hands-on operator with strong analytical and organizational skills, a high sense of urgency, and willingness to travel for training events.
Responsibilities
- Lead and develop the Instructional Designer and Technical Content Manager; set priorities and hold a high bar on quality and speed.
- Own onboarding and ongoing curricula for partner and internal/technical audiences (e-learning and in-person), including modules, tests, milestones, and readiness assessment.
- Onboard, upskill, and coach partner technicians, branch managers, and operations managers to drive efficiency in the field and technical proficiency.
- Own the intake, accuracy, and upkeep of technical documentation, specs, and the Bevi Help Center, so clients, field teams, and partners always have the right guidance.
- Administer the Learning Management System (e.g., Absorb) and authoring tools (e.g., Articulate or similar): users, content, content effectiveness, reporting, and completion tracking.
- Run a regular cadence with Sales, partners, and Product and Engineering to capture process guidance and turn new products and changes into training and docs on time.
- Drive communication and gain buy-in across the business and with partners.
- Continuously improve how training, documentation, and the Help Center are built and managed; use AI to drive efficiency, measure effectiveness, and build structures that scale with our partner network.
Benefits
- Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
- 401(k) with company match
- Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc
- Generous fully paid parental leave for both birth parents and non-birth parents
- Fully employer paid disability and life insurances
- Wellness and fitness reimbursements
- Monthly stipends for cell phone use and commuting costs
- Onsite snacks, weekly catered lunch, and unlimited Bevi
- Composting and terra-cycling
- Happy hours, team-building events, bagel breakfasts, Values awards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
