Manager, Technical Solutions - Converged

ScanSource•Greenville, SC

5d•Onsite

About The Position

The Manager of Technical Solutions is responsible for leading a team of Design Engineers and Technicians focused on the architecture, design, validation, and support of enterprise video collaboration, unified communications (UC), contact center, and telecommunications solutions. This role oversees the development of technical solution designs, and pre-sale / post-sale technical serves as a key escalation point for complex customer requirements involving technologies from leading manufacturers and service providers related communications collaboration ecosystems. The successful candidate will combine strong technical leadership with business acumen, ensuring the technical team delivers scalable, innovative, and cost-effective solutions that support customer business objectives while aligning with organizational growth initiatives.

Requirements

Must have 7+ years communications industry related experience.
Experience managing a technical services environment.
Technical aptitude is required but technical capability is desired, not required
Must have proven leadership skills, excellent written and verbal communication skills, ability to work in a fast-paced environment, handling multiple priorities, ability to communicate with individuals at all levels of the organization, experience managing remote employees, ability to work in a team environment and be open to change.
Must possess good number aptitude and reconciliation skills and must be detail oriented and accurate.
Minimum Technical Associates degree or equivalent technical and management experience is required.

Nice To Haves

Experience with communications concepts and technologies
Familiar with Avaya, Mitel, Poly, Ribbon, AudioCodes
Experience with business data products and services
Proficiency in foreign language (Spanish, Portuguese, French, German)
SAP Experience

Responsibilities

Lead, mentor, and develop a team of Technical Communication Specialists.
Responsible for building and maintaining teams who will provide pre-sale, design and post-sale support to our customers, on behalf of our suppliers and partners.
Manage workloads, resource planning, and project prioritization
Establish performance objectives, technical development plans, and career growth opportunities for team.
Foster a culture of innovation, accountability, customer focus, and continuous improvement.
Responsible for tracking team metrics in order to provide the highest level of service for customers and most efficient use of company resources.
Conduct regular performance reviews and coaching sessions.
Drive collaboration between sales, services delivery, support and CX teams.
Other duties as assigned
Regular attendance is an essential function of the Manager, Technical Solutions position.