Manager, Technical Product Support

Cook Systems•Tampa, FL

4d•Onsite

About The Position

We are seeking an experienced Technical Product Support Manager to lead our technical product support function. This role involves developing business strategies, managing a team to resolve customer technical issues, and liaising with sales and engineering teams to ensure seamless product support and development. The manager will play a pivotal role in maintaining and building strong customer relationships to achieve business objectives.

Requirements

Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field; or equivalent work experience.
Minimum of 7 years of experience in the high-tech industry or IT, focusing on product engineering, development, and support functions.
Proven experience in managing teams and projects in diverse technological and business environments.
Strong leadership and mentoring skills with the ability to manage middle-level management teams.
Excellent problem-solving and analytical skills.
Effective communication and relationship-building capabilities.
Ability to work under general direction and report frequently to senior-level executives.

Responsibilities

Develop and execute business strategies for the technical product support function.
Manage a team responsible for resolving customer technical problems and providing post-sales support.
Oversee the development of technical responses for Requests for Quotes (RFQs) and work closely with the sales team to address product issues.
Coordinate the delivery and installation of new software releases to customers.
Manage the technical interface with customers, including specification reviews and hands-on testing.
Collaborate with development and engineering for systems design and integration at customer sites.
Build and maintain relationships with customers to support business objectives.
Mentor and guide supervisors, project leads, and technical staff.
Report to senior-level management and act as a technical leader and subject matter expert on complex issues/projects.