Manager, Technical Imaging Operations

RAYUS Radiology•Wauwatosa, WI

8d•Hybrid

About The Position

RAYUS Radiology is looking for a Manager, Technical Imaging Operations to join our team. As a Manager, Technical Imaging Operations, you will be responsible for managing the technical operations of multiple centers and integrated hospital partnerships, including overall planning, team member leadership, budget management, maintaining relationships with referring groups, and on-going customer service functions. This leadership role collaborates with the Director of Operations and Hospital Partner Imaging Services Management team on the overall direction and strategic planning required to meet quality and operational goals (i.e. efficiency, productivity, costs, etc.) for assigned center(s). This is a full-time position traveling within the Milwaukee market, typically Wauwatosa, Menomonee Falls, Mequon and West Bend.

Requirements

High school diploma, or equivalent
Associate degree and/or certification/license in at least one of the following: Certified Radiologic technologist, current and in good standing American Registry of Radiologic Technologist (ARRT); Certified Nuclear Medicine Technologist; current and in good standing; Nuclear Medicine Technologist Certification Board (NMTCB), or an accredited program certified by the Joint Review Committee on Educational Programs in Nuclear Medicine Technology (JRCNMT); Registered Sonographer ARDMS Sonographer, current and in good standing; American Registry for Diagnostic Medical Sonography (ARDMS) sonographer; graduate of an American Medical Association (AMA) accredited sonography program, or Commission on Accreditation of Allied Health Education Programs (CAAHEP). Sonography certification in imaging specialty (AB, BR, ObGyn, etc.); Registered Nurse (RN) License, current and in good standing
Five (5) years' direct (hands on) diagnostic imagining, or nursing experience
One (1) year of experience supervising/managing a team of direct reports; may consider three (3) years of Lead Technologist experience in lieu of direct team supervision/management - if determined to be relevant and applicable.
Ability to work extended or irregular hours, based on business need, without notice
Proficient using Microsoft Windows and Office Suite; Outlook, Teams, Excel, Word, PowerPoint etc.
Some travel is required between sites; a reliable means of transportation is required.
Valid driver's license and proof of current insurance is required for the team member to personally drive a vehicle for company business (regardless of whether it's a company or personal vehicle)

Nice To Haves

Bachelor's degree in health science, health administration, or related field
Seven (7) years' medical experience in an out-patient radiology imaging setting
Three (3) years' experience managing a team of direct reports
EPIC systems software

Responsibilities

Responsible for strategic operations, patient satisfaction, physician satisfaction, and overall service and effectiveness of the assigned modality section/s; collaborate with the various assigned radiologists, hospital imaging services leaders, and management
Operate in a matrixed management structure across Rayus Radiology and hospital partnership
Remain visible at centers and understand the center's team member engagement level and workload
Implement programs, goals and objectives, and policies and procedures necessary for providing quality care and maintaining sound technical imaging operations
Analyze the operations of assigned hospital partnerships and centers related to team member coverage and schedules, utilization of facilities, equipment, supplies, recommending and implementing best practice solutions and changes
Develop and manage budgets for technical imaging operations(s), recommending financial decisions for the hospital partnership
Prepare hospital capital budget requests, draft operating budgets; analyze results and monitor adherence to budget
Monitor the performance and profitability of services offered
Provide ongoing and timely communication to management, hospital partner management, and team members regarding overall technical imaging and team member performance, events, issues, etc.
Interface with Radiologists to create and maintain up-to-date protocol manuals for all modalities
Partner with RAYUS sales team, providing technical imaging operations and insights
Administer quality programs and meet or exceed key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions
Maintain a safe environment for patients, technologists, radiologists, and other center and hospital partner team members with the assistance of the Hospital MRSO, Physicists and Implant Safety Team
Responsible for Joint Commission compliance
Demonstrate strong leadership skills and abilities, remaining approachable and objective
Manage all hiring and retention processes, responsible for initial and ongoing training of new & existing team members
Initiate and participate in team member performance evaluations, compensation, and development, and conduct performance improvement plans, disciplinary actions, and/or up to termination if necessary
Facilitate and lead regular team meetings and team member one-on-one (1:1) meeting's with each direct report team member and ensure your direct report leaders are doing the same.
Mentor and support team members, encouraging a culture of collaboration, systems excellence, accountability, healthy team dynamics and continuous learning and improvement
Create and effectively communicate clear role expectations, operating rhythms, and development pathways that strengthen functional expertise, problem-solving capability, and leadership maturity.
Consistently develop team members for wider roles and responsibilities to foster professional growth and development
Build and maintain a culture of ownership, resilience, collaboration, and RAYUS Core Values.
Understand the impact of your words and/or behaviors on others
Promote an environment that encourages knowledge sharing
Mentor and collaborate with Chief Technologists to effectively build high performing and engaged teams
Proactively work to build a strong bench of talent and future leaders.
Mentor both second and first-level managers to support their growth and leadership development
Ensure all technologists are compliant with CEU (continuing education) credits, in good standing with appropriate registries, updated with CPR credits, etc.
Implement strategies to promote teamwork within the center and market
Other Duties and Projects as Assigned