Manager - Technical Compliance

Hard Rock Digital•United States, FL

4d•Hybrid

About The Position

Hard Rock Digital is building the best online sportsbook, casino, and social gaming company in the world, driven by a passion for learning, operating, and building new products and technologies. The Technical Compliance Manager reports directly to the Senior Director of Technical Compliance and is responsible for executing and managing regulatory submission and change management processes across Hard Rock Digital's licensed jurisdictions. This role serves as an operational lead for change management coordination, compliance evidence management, and jurisdictional approval tracking across the platform's Sportsbook, Retail and iCasino products. This role operates with a high degree of independence, maintains accurate submission repositories, and interfaces directly with external testing labs, regulators, and internal product and engineering stakeholders. During steady-state periods, this role also contributes to assurance monitoring activities in collaboration with the broader Technical Compliance (TC) team.

Requirements

Bachelor’s degree required; candidates with 3+ years of direct experience in Technical Compliance or a closely related iGaming or online Sports Betting role will be considered in lieu of a degree.
Minimum of 2–5 years of experience in a technical compliance, regulatory submissions, change management, or closely related role within a regulated industry; iGaming or online Sports Betting experience is strongly preferred.
Demonstrated ability to interpret and execute regulatory submission requirements across multiple jurisdictions, including coordinating with independent testing laboratories and regulatory agencies.
Familiarity with gaming regulatory frameworks and technical standards, including GLI-19, and GLI-33, is a strong plus.
Strong project management and organizational skills with the ability to manage multiple concurrent submission tracks under competing deadlines without sacrificing accuracy.
Working knowledge of the Software Development Life Cycle and the ability to understand technical product structure, regulated versus non-regulated file classification, and platform release processes.
Proficiency in JIRA in a deadline-driven environment; high proficiency in Microsoft Word and Adobe Acrobat; intermediate proficiency in Excel and PowerPoint.
Excellent written and verbal communication skills with the ability to engage professionally with regulators, external testing labs, and senior internal stakeholders.
Must be able to obtain and maintain all required gaming licenses across applicable jurisdictions as a condition of employment.
Familiarity with AI-assisted compliance or workflow tools; ability to critically evaluate AI-generated outputs for regulatory accuracy and identify compliance obligations associated with AI-driven platform features.

Nice To Haves

Familiarity with gaming regulatory frameworks and technical standards, including GLI-19, and GLI-33, is a strong plus.
Familiarity with AI-assisted compliance or workflow tools; ability to critically evaluate AI-generated outputs for regulatory accuracy and identify compliance obligations associated with AI-driven platform features.

Responsibilities

Execute and manage regulatory submissions across primary, secondary, and external testing labs; track lab turnaround times and provide monthly metrics on submission volume and total testing costs.
Own and enforce the change management process for all platform changes requiring regulatory notification or approval; maintain accuracy of regulated change repositories and approval status across all active jurisdictions.
Develop and maintain current knowledge of submission and change management requirements for each licensed jurisdiction; update internal documentation as regulatory requirements evolve.
Support TC Operations activities including JIRA ticket review, compliance order management tracking, and quarterly project milestone management.
Serve as an operational point of contact for internal engineering, product, and QA teams on compliance requirements; interface with external regulators, independent testing labs, and vendors as required.
Identify and recommend opportunities for automation and process improvement within submission and change management workflows to support jurisdictional growth and operational efficiency.
Contribute to assurance monitoring activities during lower-volume submission cycle periods in collaboration with the broader Technical Compliance team.
Partner with Product and Technology teams during grooming and sprint planning to identify technical compliance requirements for new product development; ensure regulatory obligations are captured and incorporated prior to development commitment.
Review platform source code and collaborate directly with development and QA teams to evaluate bugs, code changes, and platform enhancements for regulatory impact; validate that software builds meet applicable jurisdictional technical standards prior to submission or deployment.
Assess and assign regulatory criticality classifications to development work items, determining the appropriate notification pathway and regulatory disclosure obligations for each change across applicable jurisdictions.
Provide timely compliance review of incidents and emergency change requests; evaluate regulatory exposure, document findings, and coordinate with engineering and compliance leadership to ensure any required regulator notifications or remediation actions are completed within required timeframes.