Manager Entertainment Technical Audio/Video

NBCUniversal•Universal City, CA

3d•Onsite

About The Position

The Manager, Technical Audio/Video is responsible for managing, defining, developing, and maintaining all audio/video systems for assigned Entertainment projects of various scales, including marquee events (Fan Fest Nights, Halloween Horror Nights, Grinchmas, Grad Bash, eVe, etc.), daily park entertainment, placemaking efforts, and other special projects. This role involves interfacing and partnering with Technical, Creative, Project, and Events teams to drive the production process forward, ensuring all scope, financial, and process-based goals are met.

Requirements

Bachelor’s degree in Theatrical Production or minimum 5 years in a related field, with emphasis in audio/video system design and/or implementation
Extensive theme park experience in technical audio/video production for live theatrical entertainment
Strong leadership, communication, and organization skills, including in a personnel management capacity
Expert classification in advanced audio, video and control systems such as Q-SYS, Alcorn-McBride and Dante networking, etc.
Superior knowledge in AV equipment such as Yamaha/Allen & Heath audio consoles, amplifier distribution, high-level speaker systems and video walls
Expert ability to troubleshoot AV system issues in high stress environments
Proactive management skills to guide, delegate and provide on-site knowledge and support to specialized technicians
Ability to navigate and function productively interdepartmentally on high level projects
Demonstrated ability to work on multiple projects concurrently, with confidence to multi-task and delegate as required
Ability to achieve results through the flawless execution of strategies and process
Ability to identify and communicate creative solutions to challenges, and to maintain a consistent focus on priorities with persistent follow-through
Confidence to effectively communicate across all lines of business, and with all levels of management
Ability to deal well with ambiguity and constant change, working in fast-paced environments with accelerated production schedules
Thorough knowledge of MS Excel, Word, PowerPoint, Teams and SharePoint
Must be available to work weekends, holidays, and nights as required
A strong passion to drive high quality results, both end-product as well as process
Ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to write reports, business correspondence and procedure manuals
Ability to effectively communicate, present information, and answer questions in one-on-one and group settings
Strong interpersonal, analytical and time management skills and demonstrates the ability to work independently under pressure; proactive thinker/self-starter
Ability to communicate effectively with people at all levels in the organization, including providing specific, timely feedback to managers and others to work together more effectively
Continuously look for ways to refine and improve work processes to achieve better results
Follow through on commitments made to internal and external partners
Work collaboratively with all employees in the organization and support others when requested
Seek expertise, advice, and perspectives from a variety of sources both within and outside the organization to ensure a high work standard and an engaging culture for employees
Maintain a productive balance between the concern for people and concern for work results
Develop plans for accomplishing objectives, monitoring status, and providing regular status updates
Provide relevant information to others in a timely manner and follow through with commitments made to others
Recognize the broader implications of a project; doing all that should be done, not just as directed
Remain productive during periods of ambiguity, uncertainty and change
Demonstrate a willingness to take on new challenges, responsibilities, and assignments
Proactively utilize slower periods to improve work and/or work environment, equipment maintenance, archiving, general organization, etc.
Set a positive, productive and communicative tone as a leader in the department
Partner with the leadership teams when representing policies and procedures, remaining positive with employees, and voicing concerns directly to senior leadership
Consistently exhibit an “open door” demeanor which fosters approachability, professionalism and openness
Be available to all employees equally, treating all employees fairly
Promote healthy, collaborative and positive tone/vibe in venues, areas and/or elements

Responsibilities

Managing, defining, developing, and maintaining all audio/video systems of assigned Entertainment projects of various scale, including marquee events (Fan Fest Nights, Halloween Horror Nights, Grinchmas, Grad Bash, eVe, etc.), daily park entertainment, placemaking efforts, and other special projects
Interfacing and partnering with the Technical, Creative, Project and Events teams on driving the production process forward, achieving all scope, financial, and process-based goals
Manage Audio/Video Technical team’s personnel, scope, budget and development
Manage scheduling of Audio Video design, installation, operations and strike in unification with department partners
Oversee Audio/Video system design process, supporting the development of 30/60/90% packages and navigating integration of elements with technical teams and other design areas
Oversee all Audio/Video technical designs and installations across all Entertainment projects and initiatives
Manage relationships and coordinate between Entertainment Creative Development group and Audio Video Technical group
Manage the development, organization, and distribution of workflows between the Entertainment Technical groups and Technical Services department on project focuses, ensuring streamlined communication and scheduling
Maintain and build successful partnership with management teams
Manage departmental communication and interaction, to include initiating processes which facilitate improvements and efficiencies
Provide onsite management support of Audio/Video staff, including Entertainment Technical, Audio Mixers, A/V Production Coordinators, Vendors, and Consultants
Drive Research and Development of A/V equipment, staying pace (and ahead) of industry technology and standards
Manage use of A/V facilities and inventory at both the Entertainment Production Center and USH
Performs other duties as assigned