Manager Entertainment Technical Audio/Video

NBCUniversal•Universal City, CA

3h•Onsite

About The Position

The Manager, Technical Audio/Video is responsible for managing, defining, developing, and maintaining all audio/video systems of assigned Entertainment projects of various scale, including marquee events (Fan Fest Nights, Halloween Horror Nights, Grinchmas, Grad Bash, eVe, etc.), daily park entertainment, placemaking efforts, and other special projects. This role interfaces and partners with the Technical, Creative, Project and Events teams to drive the production process forward, achieving all scope, financial, and process-based goals.

Requirements

Bachelor’s degree in Theatrical Production or minimum 5 years in a related field, with emphasis in audio/video system design and/or implementation.
Extensive theme park experience in technical audio/video production for live theatrical entertainment.
Strong leadership, communication, and organization skills, including in a personnel management capacity.
Expert classification in advanced audio, video and control systems such as Q-SYS, Alcorn-McBride and Dante networking, etc.
Superior knowledge in AV equipment such as Yamaha/Allen & Heath audio consoles, amplifier distribution, high-level speaker systems and video walls.
Expert ability to troubleshoot AV system issues in high stress environments.
Proactive management skills to guide, delegate and provide on-site knowledge and support to specialized technicians.
Ability to navigate and function productively interdepartmentally on high level projects.
Demonstrated ability to work on multiple projects concurrently, with confidence to multi-task and delegate as required.
Ability to achieve results through the flawless execution of strategies and process.
Ability to identify and communicate creative solutions to challenges, and to maintain a consistent focus on priorities with persistent follow-through.
Confidence to effectively communicate across all lines of business, and with all levels of management.
Ability to deal well with ambiguity and constant change, working in fast-paced environments with accelerated production schedules.
Thorough knowledge of MS Excel, Word, PowerPoint, Teams and SharePoint.
Must be available to work weekends, holidays, and nights as required.
A strong passion to drive high quality results, both end-product as well as process.
Ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions and procedure manuals.
Be able to write reports, business correspondence and procedure manuals.
Ability to effectively communicate, present information, and answer questions in one-on-one and group settings.
Strong interpersonal, analytical and time management skills and demonstrates the ability to work independently under pressure; proactive thinker/self-starter.
Communicate effectively with people at all levels in the organization, including providing specific, timely feedback to managers and others to work together more effectively.
Continuously look for ways to refine and improve work processes to achieve better results.
Follow through on commitments made to internal and external partners.
Work collaboratively with all employees in the organization and support others when requested.
Seek expertise, advice, and perspectives from a variety of sources both within and outside the organization to ensure a high work standard and an engaging culture for employees.
Maintain a productive balance between the concern for people and concern for work results.
Develop plans for accomplishing objectives, monitoring status, and providing regular status updates.
Provide relevant information to others in a timely manner and follow through with commitments made to others.
Recognize the broader implications of a project; doing all that should be done, not just as directed.
Remain productive during periods of ambiguity, uncertainty and change.
Demonstrate a willingness to take on new challenges, responsibilities, and assignments.
Proactively utilize slower periods to improve work and/or work environment, equipment maintenance, archiving, general organization, etc.
Set a positive, productive and communicative tone as a leader in the department.
Partner with the leadership teams when representing policies and procedures, remaining positive with employees, and voicing concerns directly to senior leadership.
Consistently exhibit an “open door” demeanor which fosters approachability, professionalism and openness.
Be available to all employees equally, treating all employees fairly.
Promote healthy, collaborative and positive tone/vibe in venues, areas and/or elements.

Responsibilities

Manage Audio/Video Technical team’s personnel, scope, budget and development.
Manage scheduling of Audio Video design, installation, operations and strike in unification with our department partners.
Oversee Audio/Video system design process, supporting the development of 30/60/90% packages and navigating integration of elements with technical teams and other design areas.
Oversee all Audio/Video technical designs and installations across all Entertainment projects and initiatives.
Manage relationships and coordinate between Entertainment Creative Development group and Audio Video Technical group.
Manage the development, organization, and distribution of workflows between the Entertainment Technical groups and Technical Services department on project focuses, ensuring streamlined communication and scheduling. Maintain and build successful partnership with management teams.
Manage departmental communication and interaction, to include initiating processes which facilitate improvements and efficiencies.
Provide onsite management support of Audio/Video staff. This includes Entertainment Technical, Audio Mixers, A/V Production Coordinators, Vendors, and Consultants.
Drive Research and Development of A/V equipment, staying pace (and ahead) of industry technology and standards.
Manage use of A/V facilities and inventory at both the Entertainment Production Center and USH.
Performs other duties as assigned.