Manager -Tech Ops Engineering

American Express•Phoenix, AZ

About The Position

Sr Manager, Technology Operations Engineering executes strategic technical service plans, drives adoption of innovative practices, directs system and network maintenance, manages complex projects, and fosters a collaborative, growth-oriented team environment aligned with business objectives.

Requirements

Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
Knowledge of network protocols and technologies
Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks
Experience in cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization
Experience in leading and mentoring technology operations teams
Expertise in management of multiple technology operations teams within a technology environment with a strong knowledge of relevant technologies
Experience in managing and maintaining technology infrastructure, including servers, networks, and cloud services
Experience in system administration, network configuration, and troubleshooting
Experience in technology operations work
Experience in cloud platforms such as AWS, Azure, or Google Cloud
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Nice To Haves

Certification such as CompTIA A+, Network+, or Security+ is a plus
Public Cloud certification is a plus

Responsibilities

Executes strategic plans for technical service delivery, aligning with business objectives, priorities and resource allocation
Drives the adoption of new and innovative technologies, best practices, and methodologies across teams, fostering a culture of excellence, collaboration, and continuous improvement
Directs the implementation of system upgrades, updates, and backups, ensuring the maintenance of hardware and software systems, and leading the management and maintenance of network infrastructure
Leads the maintenance of comprehensive documentation of system configurations, procedures, and troubleshooting steps, and generates detailed reports on system performance, incidents, and resolutions
Directs complex technology projects and initiatives, contribute to the development of advanced operational policies and procedures, and identify areas for improvement
May or may not oversee and mentor a team of technology operations colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams
May or may not provide direct leadership and coaching to technology operations teams, supporting training and development of best practices
May or may not manage resource allocation for technical service delivery, ensuring alignment with organizational goals
May or may not collaborate with senior leadership to hire top talent for the technology operations team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development
Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives