Manager, Tech Operations (Intelligent Foundations & Experiences - Finance Tech)

Capital One • Richmond, VA

4d

About The Position

Capital One is seeking a technology operations leader for its Intelligent Foundations & Experiences – Finance Tech team. The role manages teams providing technology support operations across end-user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls. The manager leads and develops teams to support business growth and service goals while ensuring compliance with corporate policies, standards, and security regulations.

The position focuses on execution, accountability, and measurable results to improve the end-user experience and drive operational efficiency. The manager develops service metrics and dashboards, oversees monitoring and incident-response practices, and partners with engineering and security teams to improve reliability through automation, tools, and optimized processes. The role also establishes documentation standards and knowledge-management practices across teams and locations. The position is eligible for performance-based incentive compensation. Capital One will not provide immigration-related sponsorship or support for this position.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 4 years of experience managing IT projects or operations teams.
• At least 6 years of Technical Operations experience.
• At least 3 years of people management experience.
• At least 6 years of experience in IT systems and infrastructure.
• At least 6 years of experience with desktop platforms and operating systems.
• At least 6 years of experience in technical operations or end-user technical support.
• At least 4 years of experience managing system monitoring and incident-response processes at the enterprise level.
• At least 4 years of experience leading automation initiatives or workflow improvements within operational teams.
• Strong verbal and written communication skills.
• Ability to manage up, influence leadership, and collaborate effectively with immediate peers.

Nice To Haves

• Bachelor's degree or military experience.
• 5+ years of people management experience.
• 6+ years of experience in project management, including planning, executing, and tracking.
• 7+ years of experience with IT systems and infrastructure.
• ITIL or Cloud certification.
• 4+ years of experience defining, implementing, and leveraging change, incident, and problem management functions.
• Experience developing and reporting operational KPIs or service-level objectives.
• Experience collaborating with engineering or product teams to improve platform reliability and service continuity.
• Experience managing vendor relationships or third-party service providers supporting technology operations.

Responsibilities

• Manage teams providing end-user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls.
• Lead and develop teams to support business growth and service goals and comply with corporate policies, standards, and security regulations.
• Drive operational excellence by developing metrics and dashboards to monitor service performance, availability, and end-user satisfaction.
• Oversee implementation and ongoing improvement of monitoring, alerting, and incident-response practices to ensure rapid issue detection and resolution.
• Partner with engineering and security teams to identify opportunities for automation, tooling, and process optimization that enhance reliability and reduce manual effort.
• Establish and maintain documentation standards and knowledge-management practices to ensure consistency across teams and locations.
• Improve the end-user experience and drive operational efficiencies through execution, accountability, and results.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED