Manager, Tech Operations (Intelligent Foundations & Experiences - Finance Tech)

Capital One • McLean, VA

5d • $138,100 - $157,700

About The Position

Capital One is seeking a technology operations leader to drive operational reliability and transformation. The role manages teams providing technology support operations across end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls. The manager leads and develops teams to support business growth and service goals while ensuring compliance with corporate policies, standards, and security regulations.

The position focuses on execution, accountability, and results to improve the end user experience and operational efficiency. It calls for strong communication, the ability to manage up and influence leadership, and effective collaboration with peers. The manager will develop service-performance metrics and dashboards; improve monitoring, alerting, and incident response; partner with engineering and security teams on automation, tooling, and process optimization; and establish documentation and knowledge-management practices across teams and locations.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 4 years of experience managing IT projects or operations teams.
• At least 6 years of Technical Operations experience.
• At least 3 years of people management experience.
• At least 6 years of experience in IT systems and infrastructure.
• At least 6 years of experience with desktop platforms and operating systems.
• At least 6 years of experience in technical operations or end user technical support.
• At least 4 years of experience managing enterprise-level system monitoring and incident response processes.
• At least 4 years of experience leading automation initiatives or workflow improvements within operational teams.

Nice To Haves

• Bachelor's degree or military experience.
• 5 or more years of people management experience.
• 6 or more years of project management experience, including planning, executing, and tracking.
• 7 or more years of experience with IT systems and infrastructure.
• ITIL or cloud certification.
• 4 or more years of experience defining, implementing, and leveraging change, incident, and problem management functions.
• Experience developing and reporting operational KPIs or service-level objectives.
• Experience collaborating with engineering or product teams to improve platform reliability and service continuity.
• Experience managing vendor relationships or third-party service providers supporting technology operations.

Responsibilities

• Manage teams providing end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls.
• Lead and develop teams to support business growth and service goals while maintaining compliance with corporate policies, standards, and security regulations.
• Drive execution, accountability, and results to improve the end user experience and operational efficiency.
• Develop metrics and dashboards to monitor service performance, availability, and end user satisfaction.
• Oversee implementation and ongoing improvement of monitoring, alerting, and incident response practices to support rapid issue detection and resolution.
• Partner with engineering and security teams to identify opportunities for automation, tooling, and process optimization that improve reliability and reduce manual effort.
• Establish and maintain documentation standards and knowledge-management practices across teams and locations.

Benefits

• Comprehensive, competitive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED