Manager, Talent Knowledge Strategy & Governance

Netflix•,

39d•$184,000 - $330,000

About The Position

This is a founding role at Netflix, establishing the first-ever knowledge governance function for the Talent organization. The position requires a blend of strategic thinking and hands-on operational skills to shape the future of how knowledge is managed, structured, and made accessible within Talent. The role involves building a shared taxonomy, defining review lifecycles, establishing a cross-functional forum for alignment, and developing an AI-readiness plan to ensure content is optimized for employee search tools. The goal is to define and implement best practices for knowledge management from the ground up, ensuring content is discoverable, usable, and future-proofed for AI integration.

Requirements

8+ years in knowledge management, content strategy, information architecture, or HR/People Ops enablement, with experience owning strategy.
Experience building or running content governance in a federated organization where direct authority over content producers is not held.
Experience building or leading a team, or establishing a new function from scratch.
A product-minded, metrics-driven approach, utilizing search analytics, deflection, CSAT, and similar signals for content decisions.
Comfort with ambiguity in a role that requires building foundational elements.
Experience making content AI-ready or adapting knowledge for new search and automation tools.
Experience designing AI-assisted content workflows or a strong perspective on how to design them effectively.

Nice To Haves

Knowledge-Centered Service (KCS) or a similar content governance framework.
Experience negotiating standards adoption with autonomous or semi-autonomous business units.
Familiarity with HR Shared Services or Tier 1/2 support environments.
Experience integrating or onboarding new business units onto a shared platform or taxonomy.
Experience with internal Search Engine Optimization (SEO), Answer Engine Optimization (AEO), or optimizing content for AI-driven search and answer engines.

Responsibilities

Design and own Talent's content governance strategy and operating rhythms, including standards, content lifecycle, long-term vision, and recurring reviews for NKP sites.
Own the taxonomy, information architecture, and indexing for the Netflix Resource Center and the broader Talent knowledge estate.
Make Talent's knowledge AI-ready by structuring content for accurate retrieval and anticipating the evolution of AI search tools.
Partner with GBP stewards and subject-matter experts to transform policy-heavy material into user-friendly, searchable content, leveraging AI-assisted workflows.
Adopt a product-minded, metrics-driven approach to content strategy, tracking knowledge health and using data to inform content decisions.
Revive and run the cross-GBP alignment forum, building and sustaining alignment with leaders and stakeholders.
Define and build the necessary team for this function, such as editors.
Act as a key stakeholder in the technology partner team's NKP roadmap, providing input on platform capabilities and user experience.
Own the roadmap for integrating remaining business units onto the NKP, applying the established model.
Design guardrails and quality standards for AI-assisted content workflows.