Manager, T&O New Employee Programs

RBC•Toronto, ON

18h•Onsite

About The Position

As Manager, T&O New Employee Programs, you will design and deliver high-quality new employee experiences and resources that empower new employees in Technology & Operations (T&O) with the knowledge, tools, and network to succeed in their roles. Reporting to the Senior Manager, T&O New Employee Programs, this role offers a meaningful opportunity to contribute to programming that accelerates time-to-productivity and strengthens engagement for new T&O employees. The experience spans the first 0-12 months from the employee's start date, integrating them into our community and culture, as well as strengthening engagement and belonging.

Requirements

2+ years of experience in program management, operations, or employee experience roles.
Strong organizational and project management skills with ability to manage multiple initiatives simultaneously.
Excellent written and verbal communication skills; ability to craft clear, engaging messaging for diverse audiences.
Proficiency with Microsoft Office suite and comfort learning new tools and platforms quickly.
Ability to work collaboratively with cross-functional teams and respond to feedback constructively.
Demonstrated commitment to creating inclusive, welcoming environments for employees.
Ability to work effectively in a matrix environment and support leadership direction.
Curiosity-driven approach to learning and experimenting with AI technology to enhance program outcomes, with passion for enabling individuals and organizations to thrive.

Nice To Haves

Experience designing or delivering employee onboarding or new hire programs.
Familiarity with learning and development (L&D) or talent management initiatives.
Experience managing events, surveys, or community engagement initiatives.
Experience creating communications with Poppulo.
Bilingual capabilities (French and English).
Experience with employee engagement metrics, data analysis, or reporting dashboards.

Responsibilities

Design, execute, and continuously improve the end-to-end new employee experience across multiple workstreams (communications, events, stakeholder support) during the 0-12 month integration period.
Manage day-to-day program operations including communications ownership (WebEx challenges, Connect site, welcome emails), event coordination, swag distribution, and logistics support.
Own at least one program offering end-to-end, including testing, implementation, and optimization based on feedback and engagement data.
Identify experience gaps and friction points; contribute to evidence-based program evolution discussions with leadership and collaborate on continuous improvements.
Establish and maintain strong relationships with internal stakeholders, Canadian Hub Community Leads, and the T&O events team to ensure seamless, flawless execution of program initiatives.
Track, analyze, and report on survey results and engagement metrics; translate insights into actionable recommendations to enhance program effectiveness and new employee outcomes.
Coordinate cross-functional delivery, escalate dependencies and risks appropriately, and support leadership in navigating a matrix environment.
Explore and apply AI technology and best practices to enhance program design and new employee engagement outcomes.

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business