Manager, Systems & Information Management

Nurses & Nurse Practitioners of BC•Vancouver, BC

6d•CA$90,000 - CA$105,000•Remote

About The Position

NNPBC is seeking a Manager, Systems and Information Management to strengthen the platforms, information practices, and vendor relationships that support its members, programs, and operations. This is a foundational role for a growing and increasingly complex organization. The successful candidate will bring organization-wide ownership and coordination to NNPBC’s core systems, helping to improve alignment, reduce fragmentation, strengthen privacy and information practices, and ensure that technology partners are working toward clear organizational priorities. The ideal candidate is thoughtful, pragmatic, and collaborative, energized by complex systems work, organizational problem-solving, and building structures that can support NNPBC’s continued growth. The Manager, Systems and Information Management provides organization-wide business ownership and governance for NNPBC’s core platforms, systems roadmap, information practices, and related vendor relationships. The role establishes priorities, standards, and accountabilities to ensure that organizational systems are coordinated, sustainable, and aligned with NNPBC’s operational needs and strategic priorities. It serves as the internal business owner for designated platforms, clarifies system and data ownership, guides planning and prioritization, and supports consistent approaches to information management, privacy, access, retention, and lifecycle decisions. The successful candidate does not need to be the technical expert in every system but will ensure NNPBC has strong internal ownership, governance, coordination, and decision-making across its systems and information. Working across departments and with external partners, the Manager identifies organizational requirements, coordinates dependencies, guides vendor delivery, and provides project leadership for systems-related initiatives. The role also helps ensure that NNPBC retains the organizational knowledge, documentation, and decision-making authority needed to effectively steward its systems and information over time. This is not a hands-on technical support, systems administration, development, or organization-wide project management office role. Technical operations and implementation are delivered through NNPBC’s managed services and development partners, while departments remain responsible for their business processes and day-to-day use of systems. The Manager does, however, provide project leadership for systems-related initiatives and significant platform changes, bringing the planning, coordination, discipline, and follow-through needed to move work from assessment and requirements through implementation, adoption, and operational handover. More broadly, the role provides the internal leadership and oversight needed to ensure NNPBC’s systems, information practices, vendors, and technical partners work together effectively and remain aligned with organizational priorities over time.

Requirements

Minimum of 5 years of progressively responsible experience in business systems, digital platforms, information management, technology governance, digital transformation, or a related area.
Demonstrated experience leading or stewarding organizational systems or platforms in a business owner, product owner, platform lead, systems manager, or comparable internal leadership capacity.
Demonstrated project management skills, including planning and coordinating complex, cross-functional systems or digital initiatives from requirements through implementation, adoption, and operational handover.
Experience developing systems roadmaps, governance practices, business requirements, and prioritization approaches aligned with organizational needs.
Experience providing direction and oversight to external technology, managed services, and development partners.
Practical knowledge of privacy management and information governance, including access, retention, and information lifecycle practices.
Strong systems thinking, communication, facilitation, and judgment, with the ability to quickly understand complex systems, integrations, data flows, and vendor environments and translate them into practical recommendations and decisions.
Confidence assessing technology from a business, governance, privacy, project-delivery, and user-experience perspective rather than as a hands-on technical administrator.
A relevant combination of education and experience in business systems, information management, privacy, technology governance, project management, business analysis, digital transformation, or a related field will be considered.

Nice To Haves

Experience with SharePoint, Dynamics 365, CRM platforms, websites, databases, Airtable, or comparable technologies.
Experience supporting privacy impact assessments, records management, data governance, privacy incident response, or related information-management activities.
Knowledge of British Columbia privacy legislation.
Formal training or certification in project management, business analysis, product management, or change management.
Experience in a nonprofit, healthcare, public-sector, regulatory, professional-association, or membership-based organization.

Responsibilities

Maintain an organization-wide view of NNPBC’s core platforms, program tools, integrations, vendors, ownership, and significant data flows.
Serve as the internal business owner for designated platforms, including Dynamics 365, Microsoft 365, SharePoint, and the organizational website(s).
Establish clear priorities, decision rights, ownership, and governance for systems, data, access, integrations, and significant changes.
Alongside partners, develop and maintain a systems roadmap that reflects organizational priorities, operational and program needs, dependencies, risk, capacity, and cost.
Work with partners to identify fragmentation, duplication, technical debt, and systemic risk, and bring forward practical recommendations.
Establish practical intake, assessment, and prioritization processes for systems-related requests and initiatives.
Lead systems projects and significant platform changes from assessment and requirements through implementation, adoption, and operational handover.
Define scope, intended outcomes, roles, timelines, dependencies, budgets, decision points, and success measures, maintaining clear visibility into progress, risks, and required decisions.
Coordinate contributions across departments, vendors, and technical partners, including user acceptance testing, communications, training, launch, and change readiness.
Identify stalled decisions, delivery risks, or dependencies early and escalate them appropriately.
Serve as the primary internal contact for NNPBC’s managed services, web infrastructure, and key development partners.
Translate organizational priorities and business needs into clear requirements, decisions, and direction for vendors.
Coordinate responsibilities and dependencies across vendors, systems, and internal teams.
Monitor vendor scope, performance, deliverables, service expectations, risks, and costs.
Ensure NNPBC retains ownership, administrative authority, documentation, organizational knowledge, and decision-making control over its systems and information.
Establish practical approaches to data and information ownership, storage, access, sharing, retention, disposition, and lifecycle management.
Improve consistency in how information is captured, structured, maintained, and used across organizational systems.
Ensure privacy, information governance, security, access, and retention requirements are embedded in systems and operational decisions.
Coordinate privacy reviews and privacy impact assessments, and maintain appropriate privacy and information-management policies, risk documentation, records, and incident-response practices.
Work across departments to ensure systems and information practices support service delivery and organizational priorities.
Help teams define business needs and translate them into practical system, data, process, and project requirements.
Provide senior leadership with clear advice and visibility regarding priorities, investments, risks, dependencies, and unresolved decisions.
Identify opportunities to simplify processes, improve user experience, reduce manual work, and strengthen organizational consistency.
Escalate material or unresolved systems, privacy, information, or vendor risks to the Director, Business Operations and senior leadership.