Manager, System Quality Assurance

Porter Airlines Inc.•Toronto, ON

9d•Hybrid

About The Position

Reporting to the Director, Safety, this position supports aviation safety at Porter Airlines through oversight of its Quality Assurance Program. System Quality Assurance monitors compliance with relevant regulations, standards, and defined operational needs; evaluates the effectiveness of safety risk controls.

Requirements

Excellent working knowledge of Transport Canada and IATA requirements for aviation quality assurance
A minimum of ten years of working experience in commercial flight or aircraft maintenance operations
Management level experience interacting with the IATA operational safety audit program
Current qualification as an aviation lead or internal auditor
Previous participation in a Risk-Based IOSA audit conducted by IATA
Knowledge and demonstrated experience of auditing principles, procedures and methods
Excellent time management, written and verbal communication skills; keen attention to detail
A working background in project management
An IOSA Internal Auditor Advanced Diploma or related academic degree
Ability to secure and maintain restricted airport security clearance
Must maintain a valid passport; must be able to travel domestically and internationally when required on short notice

Nice To Haves

Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
People Leadership: Assuming a leadership role in helping others achieve excellent results.
Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

Responsibilities

Assure compliance with all regulatory requirements for aviation quality assurance and with the IATA operational safety audit program
Lead the company’s IOSA conformance team in its preparations for regular renewal audits
In concert with the company’s SMS program, make recommendations for the selection of audit projects based on company safety performance; administer the SQA audit schedule
Disseminate information as appropriate to ensure organizational awareness of relevant quality issues and results
Conduct the evaluation of the safety critical processes of alliance partners that are relevant to Porter aircraft and recommend appropriate risk management strategies
Maintain the Porter Audit Manual and related documentation in accordance with Transport Canada and IOSA SMS requirements
Manage a team of system quality assurance auditors assuring strict adherence to audit principles
The conduct of training relevant to audit processes
Maintain the confidentiality of organizational safety reporting systems
Actively participate in Porter's Safety Management System (SMS) by identifying and reporting workplace hazards and promoting a safe work environment.
Any other duties as assigned