Manager System Operations

Puget Sound Energy•Redmond, WA

3d•$106,600 - $253,200

About The Position

Puget Sound Energy (PSE) is seeking qualified candidates to fill an open Manager System Operations position within its Electric System Controls team. This role is responsible for leading, directing, and managing the functional activities for electric distribution and transmission to ensure the safe, reliable, compliant, and cost-effective operation of the system. These functions include the operation, monitoring, maintenance, and construction of associated systems, encompassing first response, system operations, substation operations, and related relay and metering services. The manager will also lead, direct, and manage the planning, organization, and deployment of operational resources. The position upholds safety compliance standards and promotes a culture of total safety. It requires conducting business honestly, ethically, and in accordance with core values and the Code of Conduct, ensuring all duties are performed in compliance with regulatory obligations. This job is considered "safety sensitive" and is subject to pre-employment drug screening.

Requirements

Associate’s degree, 2 years technical school or college, journey-level qualified electrical worker certification; or equivalent combination of education and work experience.
7 years utility/business experience in operations.
Demonstrated ability in operations, financial management, organization and planning, as well as operational understanding of major utility functions.
Solid understanding of safety requirements for electrical workers.
Knowledge of NERC (North American Electric Reliability Corporation) standards.
Management skills, including the ability to organize, prioritize and evaluate work as well as the ability to supervise and direct staff is essential to success in this position.
Ability to communicate effectively, orally and in writing, with a wide variety of individuals and groups internal and external; work independently on diverse and demanding projects; plan and implement new programs; keep informed of advances in utility and business technology.

Nice To Haves

BA/BS degree.
PSE business acumen.
Theoretical and practical knowledge of electric distribution system and substation engineering, construction and maintenance practices.
Thorough knowledge of public safety concerns and occupational hazards associated with electric distribution system construction, maintenance and operations.
Proficient in spreadsheet, word processing and database applications.
Knowledge of CLX, SAP, OMS and DMS.

Responsibilities

Provides employees with coaching, feedback, and developmental opportunities and builds effective teams.
Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.
Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable.
Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.
Challenges and inspires employees to achieve business results.
Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.
Conducts and ensures the completion of performance reviews.
Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer and safety results.
Develops and manages department budget while meeting company and departmental goals including Service Quality Indices (SQIs).
Oversees the planning and scheduling of work and assignment of personnel to improve the efficiency of operations.
Assures that all work performed is compliant with PSE Operating Standards, PSE and all required safety standards, Field Procedures, PSE/IBEW Collective Bargaining Agreement, State and Federal Codes.
Develops and implements emergency response plans.
Establishes work force management systems and reviews reports to support changes in work methods, and changes in crew size, make-up, and personnel needed to maintain worker productivity.
Establishes standards for employee productivity and performance, and monitors results.
Maintains a current knowledge of construction standards, work methods, and technology available to improve the efficiency of operations.
Develops policies, methods and procedures for the safety of personnel and efficiency of operations.
Develops and maintains strong relationships with constituents both within the organization and across PSE’s business units, as well as PSE’s service providers.
Oversees and directs customer service activities ensuring all commitments are met.
Works with internal and external customers to resolve issues and provides a high level of customer satisfaction.
Develops and implements appropriate training programs and monitors the professional development of employees in the work unit.
Participates in cross-functional teams in both leadership and participant roles to develop appropriate solutions for PSE needs.
Executes emergency response plans.
Participates in emergency response efforts as needed.
Performs other duties as assigned.