Manager-System Operations and Performance

Northwestern Memorial Healthcare•Chicago, IL

About The Position

The System Operations and Performance Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. The System Operations and Performance Manager will lead planning and implementation activities for all Northwestern Health Network Facilities. This will include the development budgets, work plans and metrics and coordination of internal and external resources to execute activities. The System Operations and Performance Manager will work closely with managers, directors, and clinicians to develop and monitor work plans to achieve the department’s strategic goals and objectives. Additionally, the System Operations and Performance Manager leads people by using communication skills to build trusting interdisciplinary relationships; engages in conflict management, coaching, mentoring, succession planning, and staff development; fosters an environment for shared decision making.

Requirements

Master’s degree or current enrollment
Minimum of 2 years of people leadership experience
Expertise in Microsoft: Word, Excel, Power Point
Demonstrated project management and organizational skills, demonstrated analysis and problem-solving skills, excellent oral and communication skills, demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
Experience managing large, complex projects
Exceptional communication and change management skills
Holds general business acumen
Ability to summarize and present information to a variety of audiences

Nice To Haves

Minimum of 2 years’ experience in a healthcare environment

Responsibilities

Assists with day to day business operations at NMH (i.e. managing blanket POs, monthly financial reporting, ad hoc analysis etc.)
Manages NMH routine capital process: reviewing requests, recommending prioritization, submitting projects etc.
Supports both NMH and system budgeting process
Oversees OR billers and Periop Informatics team
Leads system wide financial improvement projects (i.e. improving supply cost per case, enhancing financial reporting etc.)
Leads the development and implementation of approaches to attain top decile performance in safety, quality, financial and operational efficiency throughout the system
Apply project management, group facilitation, and change management skills to lead large, complex projects
Monitors outcomes, tracks trends, and develops improvement plans to achieve system projects
Accountable for structure and processes to improve efficiency and quality outcomes, including the facilitation of system committee meetings
Summarize and present project information to a variety of audiences including both executive leadership and front-line staff
Manage teams that support the day-to-day operations and performance management. For example: Operations analysts Billing specialists that support posting charges