Managing, Sustaining Engineering
About The Position
The Manager, Sustaining Engineering leads the team responsible for maintaining and improving ICON’s field-deployed systems and manufacturing processes after product release. The role owns field-issue resolution, work instructions, and equipment-performance tracking systems; new product development remains with the design engineering teams. The manager works closely with program management, manufacturing, field operations, and design engineering, and is accountable for the team’s priorities, schedules, procedures, and budget execution. The position is based at ICON’s Austin, Texas office and reports to the VP of Product and Engineering.
Requirements
- Bachelor’s degree in Mechanical Engineering or a related field, or equivalent experience.
- At least 5 years of engineering experience with hardware systems in production or field use, including prior supervisory or people-management experience.
- Experience leading engineers through root cause analysis and corrective action on fielded or manufactured products.
- Demonstrated ability to define and run team procedures, work plans, and schedules within an established engineering organization.
- Strong analytical and problem-solving skills, with attention to detail.
- Clear verbal and written communication skills with technical and non-technical stakeholders.
- Ability to work in a fast-paced environment with evolving priorities.
Nice To Haves
- Experience with robotics, automation, or other complex electromechanical systems.
- Start-up or small-company experience building processes rather than inheriting them.
- Familiarity with Jira or similar issue-tracking tools and administration of cloud-based collaboration tools.
- Knowledge of basic networking principles.
Responsibilities
- Manage a team of approximately six sustaining engineers, setting priorities, assigning work, and reviewing output against objectives established with the VP of Vulcan Engineering.
- Coach engineers through moderately complex field issues and provide technical direction on root cause analysis, corrective actions, and design changes.
- Plan team headcount, hiring, and skill development, and determine the resources needed to meet schedules and goals.
- Own intake, triage, and closure of field issues on deployed systems, including escalation to design engineering when a released-product change is required.
- Build and maintain systems for tracking and analyzing field equipment performance, using the data to prioritize reliability improvements.
- Lead test planning and validation for product enhancements and sustaining changes before release to the field and manufacturing.
- Partner with program management and manufacturing to create and revise accurate, current, usable work instructions for new and existing products.
- Establish and document team procedures for change control, issue tracking, and release of updates, and recommend changes to engineering policies when needed.
- Identify and implement automation opportunities in field and internal engineering workflows, including tooling, data capture, and repetitive manual processes.
- Execute the Sustaining Engineering budget, track spending against plan, and flag variances to the VP.
- Contribute to Vulcan Engineering planning cycles with input on team capacity, reliability priorities, and resource needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
