Manager, Surgical Quality and Patient Safety
About The Position
The Manager, Surgical Quality Improvement and Patient Safety is a critical leadership position within the Sprott Department of Surgery, responsible for advancing a comprehensive surgical quality improvement strategy across all surgical divisions and departments at UHN. This role also provides support in overseeing patient safety and associated committees for the Sprott Program in partnership with the Clinical Director and Program Medical Director. Sprott Program includes: the Operating Room (OR), perioperative services, procedural areas, and four inpatient units, ensuring a coordinated and system-wide approach to quality and safety. Reporting as a key leader in quality and safety excellence, the Manager leads a specialized team of Surgical Clinical Reviewers (3) and a Quality Improvement/Data Coordinator (1) who are responsible for the collection, analysis, and interpretation of meaningful clinical data. This work informs evidence-based quality improvement initiatives, supports participation in the American College of Surgeons National Surgical Quality Improvement Program (NSQIP), and drives measurable improvements in patient outcomes, clinical performance, and surgical care delivery. The role is instrumental in leading the Sprott Centre for Quality and Safety Collaborative, fostering a culture of continuous improvement and strengthening partnerships across clinical, operational, and administrative teams across the Sprott Department of Surgery. The Manager provides executional and implementation leadership for high-profile, high-impact quality and patient safety projects, translating data into action and effectively driving large-scale organizational change. Through collaboration with physicians, clinical leaders, and point of care teams, the Manager identifies opportunities to improve quality of care and patient outcomes. In addition, the Manager supports the strategic planning, implementation, and monitoring of annual quality and patient safety priorities, provides administrative leadership and oversight to the Sprott Program Quality of Care Committee, and ensures robust governance, accountability, and reporting structures are in place. By proactively identifying risks, monitoring performance indicators, and championing best practices, this role plays a pivotal part in advancing a culture of safety and achieving the highest standards reliability, reduced harm and enhanced patient experience.
Requirements
- Master’s degree in Quality Improvement, Patient Safety, Health Administration, Business Administration, or a related field (required)
- 4–6 years of relevant experience in healthcare quality improvement and patient safety
- Demonstrated leadership experience in a complex healthcare environment
- Strong leadership and team development skills
- Expertise in quality improvement methodologies and healthcare data analytics
- Project management and execution
- Excellent communication, presentation, and stakeholder engagement abilities
- Proven ability to lead change and drive large-scale initiatives
- Strategic thinker with strong problem-solving skills
- Experience working with multidisciplinary clinical teams
Nice To Haves
- Regulated health professional designation (preferred)
- Certification in Quality Improvement and/or Patient Safety
- Active membership in relevant professional organizations
Responsibilities
- Lead, mentor, and manage a team of Surgical Clinical Reviewers and a Quality Improvement & Data Coordinator
- Oversee daily operations, resource allocation, and fiscal accountability
- Champion quality improvement (QI) capacity building across Sprott
- Design, lead, and implement quality improvement initiatives across surgical services (project management and execution)
- Partner with leadership to oversee the Sprott Program Quality of Care Committee (QCC)
- Strengthen processes related to serious safety event review, recommendations, and follow-through
- Identify opportunities to improve clinical outcomes and patient experience
- Oversee collection, analysis, and interpretation of clinical quality data
- Monitor key performance indicators and quality metrics
- Develop reports, dashboards, briefings, and presentations for senior leadership
- Lead and support key committees (e.g., Sprott Centre for Quality & Safety Collaborative, QCC)
- Develop agendas, presentations, minutes, and governance frameworks
- Ensure strong accountability, reporting, and alignment with organizational priorities
- Contribute to short- and long-term planning aligned with UHN Surgery Strategic Action Plan
- Develop and implement operational policies and procedures
- Monitor progress and performance against goals and targets
Benefits
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
