manager, supplier relationships

Starbucks Coffee Company • Seattle, WA

5d • $109,300 - $178,300 • Onsite

About The Position

The Manager, Supplier Relationships works in Facilities Supplier Performance to manage supplier sourcing and relationship practices that reduce costs and improve service and quality. The role manages a portfolio of new and ongoing key supplier relationships and holds outsourced service providers accountable to Starbucks’ service, quality, and cost expectations across soft services, hard services, or equipment. It applies Service Level Agreements, scorecards, KPIs, and corrective action routines to improve results for coffeehouses, while partnering with Sourcing, Legal, Operations, and regional teams to translate strategy into results.

The role also leads and develops a team, supports supplier and contract governance, and serves as the connection between internal business owners and suppliers. It helps uphold the Starbucks experience and support growth through reliable, high-performing supplier relationships.

Requirements

• Bachelor’s degree or significant relevant experience.
• At least 7 years of contract management experience.
• At least 7 years of financial analysis, modeling, and business planning experience.
• At least 7 years of operations and procurement experience in a retail, high-tech, or information technology industry.
• At least 7 years of experience managing multiple functions in a dynamic, high-growth organization, including strategic alliance development, supplier management, and performance assessment.
• At least 5 years of experience developing and implementing policies and processes.
• At least 5 years of experience developing sourcing requirements and strategies based on business requirements.
• At least 5 years of experience leading key sourcing activities and supplier performance programs.
• At least 2 years of experience managing or leading teams.
• Previous experience with contract administration, Service Level Agreements (SLAs), and supplier performance measurement.
• Strong negotiation and relationship management skills.
• Business acumen with solid analytical and problem-solving abilities.
• Ability to establish collaborative cross-functional relationships with business and technology partners.
• Knowledge of industry trends and best practices for sourcing and supplier relationship management.
• Clear and concise oral and written communication skills.

Nice To Haves

• Previous experience in facilities, maintenance, or equipment service environments, such as HVAC, MEP, refrigeration, or food service equipment.
• Experience with KPI-linked contracts or fee-at-risk structures, and participation in RFPs or sourcing events.
• Strong data analytics and reporting skills using Excel, Tableau, Power BI, or similar tools.
• Lean/Six Sigma or root cause analysis experience.

Responsibilities

• Model leadership behaviors grounded in Starbucks Mission and Values.
• Coach, develop, and support the engagement and performance of the team; set clear expectations, hold team members accountable, and mentor partners on supplier management roles and processes.
• Manage new and ongoing key supplier relationships within an assigned category: soft services, hard services, or equipment.
• Execute the supplier performance program using standardized scorecards, performance standards, and corrective action routines.
• Monitor supplier performance against KPIs and contract requirements, including fee-at-risk mechanisms, and provide management reporting on results and trends.
• Develop and maintain Service Level Agreements and processes for managing and monitoring supplier performance throughout the relationship life cycle.
• Lead formal business and performance reviews with supplier and Starbucks leadership to set direction, resolve performance gaps, and identify improvement opportunities.
• Support compliance with preferred and approved suppliers by partnering with Sourcing, Operations, and regional teams to reduce off-contract work and capture negotiated value.
• Identify synergies across supplier services, research industry trends and new sources of supply, and find opportunities to improve quality, efficiency, processes, and costs.
• Serve as the point person between internal business owners and suppliers, leading resolution of performance issues, anomalies, and exceptions.
• Lead or participate in cross-facility RFPs, sourcing activities, and supplier contract negotiations; provide input on statements of work, award criteria, contract review, and supplier selection.
• Apply contract administration capabilities to support financial and contract governance across the assigned supplier portfolio.
• Coordinate with Legal, Procurement, project managers, and business unit leadership on supplier relationships, business requirements, direction, and strategy.

Benefits

• Medical, dental, and vision insurance.
• Basic and supplemental life insurance and other voluntary insurance benefits.
• Short-term and long-term disability.
• Paid parental leave.
• Family expansion reimbursement.
• Paid vacation from date of hire.
• Sick time accrued at 1 hour for every 25 hours worked.
• Eight paid holidays and two personal days per year.
• 401(k) retirement plan with employer match for eligible partners.
• Discounted company stock program (S.I.P.).
• Starbucks equity program (Bean Stock).
• Incentivized emergency savings and financial well-being tools.
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
• Student loan management resources and access to other educational opportunities.
• Backup care.
• DACA reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager