manager, supplier relationships

Starbucks•Seattle, WA

6d•Onsite

About The Position

The Manager, Supplier Relationships, within Facilities Supplier Performance, manages supplier sourcing and relationship practices to reduce costs and improve service and quality. The role oversees a portfolio of new and ongoing key supplier relationships and ensures outsourced service providers meet service, quality, and cost expectations across soft services, hard services, or equipment. It applies supplier performance programs—including Service Level Agreements, scorecards, KPIs, and corrective action routines—to improve results for Starbucks coffeehouses. The manager works with Sourcing, Legal, Operations, and regional teams to translate strategy into reliable, high-performing supplier relationships that support the Starbucks experience and business growth. The role also models Starbucks leadership behaviors, coaches and develops a team, and leads supplier reviews, performance improvement, sourcing activities, contract negotiations, and financial and contract governance. It serves as a key interface between suppliers and internal stakeholders, addressing performance issues and aligning supplier direction with business requirements and strategy.

Requirements

Bachelor’s degree or significant relevant experience.
At least 7 years of contract management experience.
At least 7 years of financial analysis, modeling, and business planning experience.
At least 7 years of operations and procurement experience in a retail, high-tech, or information technology industry.
At least 7 years of experience managing multiple functions in a dynamic, high-growth organization, including strategic alliance development, supplier management, and performance assessment.
At least 5 years of experience developing and implementing policies and processes.
At least 5 years of experience developing sourcing requirements and strategies based on business requirements.
At least 5 years of experience leading key sourcing activities and supplier performance programs.
At least 2 years of experience managing or leading teams.
Experience with contract administration, Service Level Agreements (SLAs), and supplier performance measurement.
Strong negotiation and relationship management skills.
Business acumen and solid analytical and problem-solving abilities.
Ability to establish collaborative, cross-functional relationships with business and technology partners.
Knowledge of industry trends and best practices for sourcing and supplier relationship management.
Ability to communicate clearly and concisely, orally and in writing.

Nice To Haves

Previous experience in facilities, maintenance, or equipment service environments, such as HVAC, MEP, refrigeration, or food service equipment.
Experience with KPI-linked contracts or fee-at-risk structures and participation in RFPs or sourcing events.
Strong data analytics and reporting skills using Excel, Tableau, Power BI, or similar tools.
Lean/Six Sigma or root cause analysis experience.

Responsibilities

Model leadership behaviors grounded in Starbucks Mission and Values.
Coach, develop, and support team engagement and performance; establish clear expectations, hold team members accountable, and mentor partners on supplier management roles and processes.
Manage new and ongoing key supplier relationships within an assigned category: soft services, hard services, or equipment.
Execute supplier performance programs using standardized scorecards, performance standards, and corrective action routines.
Monitor supplier performance against KPIs and contract requirements, including fee-at-risk mechanisms, and report on results and trends.
Develop and maintain Service Level Agreements and processes to manage and monitor supplier performance throughout the relationship life cycle.
Lead formal business and performance reviews with supplier and Starbucks leadership to set strategic direction, resolve performance gaps, and identify improvement opportunities.
Support compliance with preferred and approved suppliers by partnering with Sourcing, Operations, and regional teams to reduce off-contract work and capture negotiated value.
Identify synergies across supplier services, research industry trends and new sources of supply, and find opportunities to improve quality, efficiency, and processes and reduce costs.
Serve as the point person between internal business owners and suppliers, leading resolution of performance issues, anomalies, and exceptions.
Lead or participate in cross-facility RFPs, sourcing activities, and supplier contract negotiations; provide input on statements of work, award criteria, contract review, and supplier selection.
Apply contract administration capabilities to support financial and contract governance across the assigned supplier portfolio.
Interface with Legal, Procurement, project managers, and business unit leadership on supplier relationships, business requirements, direction, and strategy; build collaborative relationships to improve supplier outcomes.

Benefits

Medical, dental, and vision insurance.
Basic and supplemental life insurance and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave and family expansion reimbursement.
Paid vacation from date of hire and accrued sick time.
Eight paid holidays and two personal days per year.
401(k) retirement plan with employer match for eligible partners.
Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
Incentivized emergency savings and financial well-being tools.
Upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
Student loan management resources and access to other educational opportunities.
Backup care and DACA reimbursement.