Manager, Subregional Service Business

JBT Marel•Gainesville, GA

8d•Onsite

About The Position

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. As the Manager of the Subregional, Service Business - On any given day you will: Build and actively lead customer focused and pro-active commercial team in sub-region to reach sales and customer satisfaction targets · Drive effectiveness and consistency in how the commercial team in the sub-region is working by applying both global processes and local best practices. Secure continuous sales, product, process and equipment training for the team o Setting measurable targets and create a performance culture of continuous improvements o Coaching the staff to ensure the goals are achieved drive engagement o Reviewing performance against agreed performance criteria (KPI) and perform annual review. o Dealing with shortfalls, and initiate performance turn-around actions o Input to regional Manager Service Business on incentives or promotions o Communicate to HR/regional Manager Service Business any concerns · Analyze market potential, customers, competitive situation, installed base and existing business in sub-region and develop short and long term business plan for services in the sub-region to achieve set targets Support RSBM in preparation of the Operational Plan and budget for service for the region Drive execution of the business plan to ensure that the sales targets are reached as well as customer and employee satisfaction Visits to Customers with the CCMs, assist with closing orders, evaluate visits, give feedback and set plan In collaboration with CCM develop and maintain the relationship with key customers Manage and maintain pipeline of opportunities, their status, and follow up activities Work closely with Regional Sales Managers to ensure opportunities are captured and Marel approach customers in aligned way Drive consistency in way of working, knowledge and best practice sharing by close co-operation with the other sub-regions and functions in service Support co-operation with the Service Area Managers (SAM) and industry teams Work with CCM and CSC in escalations in the sub-region when necessary, according to defined process.

Requirements

Bachelors degree required
5-7 years of prior leadership experience required in aftermarket, service, or sales divisions
Strong Sales leadership skills managing a team determining sales goals and priority.
Experience determining financial analytics, negotiating terms, and defining a customer value proposition for warrenty, service, rebuild, and refurbish projects at new and existing customer sites.
Ability to travel up to 40%
Must work onsite at the Gainesville facility where Customer Care and spare parts teams are located.

Nice To Haves

MBA preferred

Responsibilities

Build and actively lead customer focused and pro-active commercial team in sub-region to reach sales and customer satisfaction targets
Drive effectiveness and consistency in how the commercial team in the sub-region is working by applying both global processes and local best practices.
Secure continuous sales, product, process and equipment training for the team
Setting measurable targets and create a performance culture of continuous improvements
Coaching the staff to ensure the goals are achieved drive engagement
Reviewing performance against agreed performance criteria (KPI) and perform annual review.
Dealing with shortfalls, and initiate performance turn-around actions
Input to regional Manager Service Business on incentives or promotions
Communicate to HR/regional Manager Service Business any concerns
Analyze market potential, customers, competitive situation, installed base and existing business in sub-region and develop short and long term business plan for services in the sub-region to achieve set targets
Support RSBM in preparation of the Operational Plan and budget for service for the region
Drive execution of the business plan to ensure that the sales targets are reached as well as customer and employee satisfaction
Visits to Customers with the CCMs, assist with closing orders, evaluate visits, give feedback and set plan
In collaboration with CCM develop and maintain the relationship with key customers
Manage and maintain pipeline of opportunities, their status, and follow up activities
Work closely with Regional Sales Managers to ensure opportunities are captured and Marel approach customers in aligned way
Drive consistency in way of working, knowledge and best practice sharing by close co-operation with the other sub-regions and functions in service
Support co-operation with the Service Area Managers (SAM) and industry teams
Work with CCM and CSC in escalations in the sub-region when necessary, according to defined process.