Manager - Student Finance

Fox Valley Technical College • Appleton, WI

1d • $79,500 - $93,500 • Hybrid

About The Position

The Manager - Student Finance leads the day-to-day operations of Student Financial Services and is responsible for billing, collecting, and refunding student tuition and fees in compliance with internal and external regulations, policies, and procedures. The position is accountable for effective processes and the development or improvement of Student Finance procedures, and works closely with Financial Services and Student Services to provide excellent customer service to students, parents, employees, and other customers.

The role oversees student account accuracy, reconciliations, cashiering controls, refunds, collections, bad-debt write-offs, bankruptcy-related accounts, suspected fraudulent accounts, and the production and distribution of 1098-T tax documents. It also supports Workday Student Administration setup and administration, coordinates issue resolution among users, analysts, and IT staff, and leads process, technology, and system improvements. The position assists with audits, staff training, procedural documentation, and maintaining Student Finance websites.

Work is performed in a hybrid environment, mostly in person, with virtual work possible. The work environment may change based on college needs. Occasional travel may be required for professional development, committees, or meetings. The listed starting salary range is $79,500–$93,500 per year. The position is based at Fox Valley Technical College’s Appleton Main Campus.

Requirements

• Bachelor’s degree in a related field, such as accounting or related business.
• Five years of recent related work experience.
• Fluency in Microsoft Office.
• Proven skills using large ERP systems.
• Advanced skills in Student Administration systems.
• Ability to perform the listed physical requirements, including extended sitting, occasional mobility, fine motor tasks, repetitive motions, and clear verbal and written communication.

Nice To Haves

• CPA license preferred.

Responsibilities

• Lead the day-to-day operations of Student Financial Services and maintain the accuracy of student charges, credits, payments, and refunds.
• Ensure excellent customer service and staff understanding of applicable policies and procedures; maintain policy and procedure documentation and provide ongoing staff training.
• Investigate, recommend, and lead implementation of technology, tools, and system improvements that increase efficiency and quality in Student Finance.
• Oversee cashiering policies, procedures, and systems with the Controller’s office, ensuring appropriate controls are in place.
• Support Workday functional analysts, IT staff, and functional staff with setup and administration of Workday Student Administration modules.
• Serve as the primary liaison among functional users, analysts, and IT staff to resolve problems affecting daily operations.
• Ensure timely reconciliations and maintenance of internal controls.
• Assist with audits and reviews conducted by entities including the Federal Department of Education, Federal Department of Veteran Affairs, and Wisconsin Technical College System.
• Oversee refunds of credit balances, maintenance of direct deposit records, and resolution of deposit returns.
• Oversee student account collections, bad-debt write-offs, and accounts affected by bankruptcy, ensuring appropriate coordination, documentation, and compliance.
• Oversee identification, investigation, and resolution of suspected fraudulent student accounts in coordination with appropriate departments and external partners.
• Direct the 1098-T production process, including communications, IRS reporting, and tax document distribution.
• Assist with staff training and development of procedural documentation and reference materials for student account processes and departmental operations.
• Maintain Student Finance and associated websites.
• Assist with special projects, process improvement, and implementation of new systems, procedures, and technologies related to student financial services.
• Participate in cross-functional committees and institutional initiatives supporting student success, operational efficiency, and institutional goals.
• Provide backup support for Student Financial Services functions and cross-train to maintain continuity of operations.
• Participate in evaluation and testing of system enhancements, upgrades, and workflow changes affecting student accounts, billing, payments, and collections.

Benefits

• Medical, dental, and vision insurance.
• Retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options.
• Paid time off, sick leave, holidays, bereavement leave, and recess periods.
• Life and disability insurance, with options for additional coverage.
• Flexible schedules or remote work options for some positions.
• Wellbeing programs.
• Professional development opportunities, including training and certifications.
• Tuition reimbursement.
• Onsite health and wellbeing clinic, dental clinic, fitness center, Parent/Child Center (onsite child care), library, café, printing services, and Trilogy Salon & Spa at the Appleton Main Campus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager