Manager, Student Finance

Covista•Lisle, IL

3d•$75,000 - $85,000•Hybrid

About The Position

The Manager, Student Finance oversees processes, training, evaluation, and support for student finance and accounts receivable services. The role manages day-to-day operations and student issues, assesses service effectiveness, and may help design and implement programs that promote student success and customer service while supporting operational objectives for academic partners and the organization. The position works in a contact center or processing center environment serving students across service modalities. The Manager models Covista’s values and fosters a culture of CARE consistent with the organization’s mission, vision, and purpose. Covista operates on a hybrid schedule, with four in-office days per week, Monday through Thursday.

Requirements

Bachelor’s degree or master’s degree required.
Four years of combined professional experience required.
Prior people management experience required.
Experience in a service-oriented industry and environment required.
Experience in budget preparation, financial modeling, and accounting management required.
Knowledge of federal and state financial aid rules and regulations.
PC skills, including Microsoft Office and financial aid software.
Ability to understand and support internal and external customers.
Exceptional leadership, critical thinking, organizational, and interpersonal communication skills.
Ability to interact with all levels of the organization and work in a fast-paced environment.
Ability to work independently and make sound decisions without supervision.
Student Finance experience required, including knowledge of principles, practices, methodology, and procedures for providing student financial aid, and knowledge of federal and state financial aid laws.
Proven ability to set deadlines and ensure projects are completed.
Strong presentation skills and prior experience speaking in front of senior leadership.

Responsibilities

Direct and manage a Student Finance team, providing leadership to continually improve academic partner services.
Promote integrity, accuracy, and timeliness in service and advisement to students and academic partners.
Ensure appropriate department staffing, including interviewing candidates, making hiring and promotion decisions, and clarifying colleagues’ roles and responsibilities.
Evaluate customer service and operational practices and processes and advise management on recommendations.
Provide management with tracking, reporting, and assessment.
Lead the development of colleagues, the department, and/or functional areas involved in customer service and operational initiatives.
Develop, implement, and monitor schedules to provide effective coverage.
May prepare department staffing and budget plans and maintain adequate staffing within service-level requirements.
Counsel students and academic partners on escalated concerns and work to resolve issues promptly and professionally.
Maintain and communicate accurate knowledge of University policies, Title IV, Military/Veterans Affairs, and international and state regulations.
Explain policies and procedures in a way that conveys their rationale and value to students.
Ensure colleagues have the tools and resources to provide applicants, students, and colleagues with accurate and helpful Student Finance counsel.
Identify and share best practices to continuously improve the student experience.
Maintain a thorough understanding of Student Finance programs, policies, and procedures.
May help design and present special reports or projects for accreditation and state approval processes.
Complete other duties as assigned and comply with all policies and standards.