Manager, Strategy & Operations – Dasher & Logistics Canada

DoorDash Canada•Vancouver, BC

1d•Hybrid

About The Position

The Dasher & Logistics team ensures every delivery is completed with speed, accuracy, and a positive experience for consumers, merchants, and Dashers. We own the health of our delivery marketplace — including cost, quality, efficiency, fulfillment, and sustainable growth. Within this organization, the Canada team owns end-to-end marketplace performance for the country. We partner closely with Product, Engineering, Finance, Analytics, Marketing, and Operations to operate and improve one of DoorDash’s most dynamic and complex markets. We're hiring a Manager, Strategy & Operations to lead Dasher pay and incentive strategy. This role sits at the intersection of financial discipline and marketplace behavior, and is accountable for designing and optimizing the pay and incentive systems that motivate Dashers while delivering strong business outcomes at efficient spend. You will translate company and regional goals into clear pay strategies, balancing Dasher earnings, platform competitiveness, and cost efficiency. You will serve as a key decision-maker across critical pay levers, including base pay structures, incentive programs, and regional pay optimization. Your work will require a sharp intuition for behavioral economics: understanding how Dashers respond to different pay constructs and driving the right actions at the right cost. Success in this role means building and managing pay and incentive frameworks that reliably attract and retain a high-quality Dasher supply, while navigating the complexity of regional market dynamics and an evolving regulatory landscape. You will lead structured analyses to identify inefficiencies, model the impact of pay changes, and drive durable improvements in spend effectiveness across geographies. You will report into a Sr. Manager of Strategy & Operations. We expect this role to be hybrid with some time in-office and some time remote.

Requirements

6+ years of experience in strategy, operations, consulting, technology, finance, or a related field
Owned complex business areas with accountability for financial and operational results
Highly analytical and comfortable using data and AI tools to diagnose issues, prioritize actions, and measure impact
Experience operating in fast-moving, ambiguous environments with multiple competing priorities
Comfortable influencing cross-functional partners and aligning stakeholders around clear decisions

Responsibilities

Own Dasher pay and incentive strategy end-to-end, designing programs that drive the right Dasher behaviors while delivering business outcomes at efficient spend
Optimize pay structures across regions, balancing market competitiveness, Dasher earnings, and cost discipline to maintain a healthy and reliable supply base
Apply behavioral economics thinking to how pay constructs and incentives are designed, tested, and refined. Understand what motivates Dashers and how small changes in structure drive meaningful shifts in behavior
Navigate a complex and evolving regulatory environment, ensuring pay programs remain compliant across geographies while preserving strategic flexibility
Lead rigorous, data-driven analyses to diagnose spend inefficiencies, model the impact of pay changes, and surface actionable recommendations for senior stakeholders
Partner cross-functionally with Product, Finance, Analytics, Legal, and Operations to align on pay strategy and deliver shared outcomes
Make thoughtful tradeoff decisions between Dasher earnings, platform cost, and supply reliability to protect long-term marketplace health