Manager, Operations, BK, Canada

Restaurant Brands International•Toronto, ON

4d•Onsite

About The Position

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Requirements

Bachelor's degree in Business, Operations Management, or a related field.
3–5 years of experience in restaurant operations, franchise operations, or operations analytics.
Strong project management skills, with the ability to oversee initiatives end to end.
Strong analytical skills, with the ability to synthesize data into clear, actionable insights.
Advanced proficiency in Microsoft Excel and PowerPoint.
Skilled in working with and negotiating with franchisees and external vendors.
Excellent written, verbal, and presentation skills, including experience presenting to senior stakeholders.
Strong organizational skills, with the ability to manage multiple priorities and adjust as business needs evolve.

Nice To Haves

Experience in the QSR or franchise industry is a strong asset.
Bilingual (English/French) proficiency is an asset.

Responsibilities

Collaborate with field operations, marketing, supply chain, finance, and franchise teams to align launches, calendar activations, and digital promotions from an operations perspective.
Manage and develop one direct report, providing coaching and clear priorities to support team performance.
Support food product launches end to end, from initial product testing and market tests to national rollout.
Manage operations projects from ideation to execution related to equipment, standards, and digital operations (e.g. loyalty, restaurant analytics platforms, delivery initiatives).
Assist in designing, implementing, and maintaining SOPs and training resources – including training videos, guides, and virtual trainings – for the field and restaurant teams.
Support the planning and logistics for training sessions and presentations involving restaurant teams and franchisees.
Manage relationships with third-party partners, acting as the subject matter expert on their platforms and business operations.
Analyze restaurant and franchisee operational performance data to identify trends and recommend improvements to guest experience and efficiency.
Partner closely with US cross-functional teams to stay informed on initiatives, identify opportunities to bring relevant programs to Canada, and draw on US team resources to strengthen support for the Canadian business.
Serve as a key point of contact for franchisee and restaurant communications, ensuring field teams and franchisees receive timely, accurate operational updates.
Spend time working/conducting restaurant visits (monthly) to build a hands-on understanding of the business and see how projects and initiatives affect restaurant operations and guest experience.
Ability to travel up to 10–20% across Canada.