Manager, Strategic Provider Operations

Gap Inc.•San Francisco, CA

About The Position

Gap Global Technology Solutions is seeking an experienced and strategically minded Manager to join its Strategic Provider Operations (SPOps) function. The role will own and advance the day to day execution of the vendor operating program for Tier 1 Technology providers while serving as a true strategic partner to the VMO Director and Gap Global Technology Solutions leadership. This role sits at the intersection of vendor governance, cost optimization, performance management, and cross functional influence requiring someone who can think proactively, communicate with clarity and precision, and translate complexity into structured, leadership ready output. The stakeholder landscape is broad, spanning executive sponsors, technology leaders, and a matrixed organization; the right candidate will be expected to operate credibly across all of it. This is an opportunity to do vendor management work inside one of the most recognized retail technology organizations. You'll have visibility into enterprise wide technology function and direct partnership with senior technology and leadership across Gap Inc.'s portfolio of brands — Gap, Old Navy, Banana Republic, and Athleta. The work is varied and high impact. While the foundation is in place, Vendor Management continues to evolve, and the right candidate will have a genuine hand in defining what best in class vendor management looks like at Gap Global Technology Solutions.

Requirements

Bachelor's degree in Business, Technology, Supply Chain, Finance, or related field
6–9 years of experience in vendor management, strategic sourcing, IT procurement, management consulting, or a related field — candidates with adjacent backgrounds who demonstrate the relevant skillset are strongly encouraged to apply
Demonstrated experience managing multivendor portfolios and driving governance in a matrixed enterprise environment
Proven ability to prepare and deliver executive level communications, briefings, and governance materials with minimal supervision
Strong program and project management capabilities with end to end ownership experience across complex, cross functional workstreams
Experience with vendor performance programs (QBRs, scorecards, SLA governance) and the ability to lead performance conversations with strategic vendors
High proficiency in data analysis, reporting, and dashboard development to support portfolio level decision making
Demonstrated ability to prioritize independently, manage competing demands, and escalate appropriately in a fast paced environment
Proficiency with contract and vendor lifecycle concepts including renewal management, risk tiers, and commercial governance

Nice To Haves

Experience operating within or building a Vendor Management Office or Center of Excellence
Familiarity with IT spend categories including SaaS, cloud, contingent labor, managed services, and hardware/software
Handson experience with ServiceNow (ITAM, Vendor Performance, or Contract Management modules), Smartsheet, or similar tools
Knowledge of vendor tiering frameworks and segmentation models (e.g., Gartner, Forrester best practice)
Experience developing or refining governance policies, R&R matrices, or operating model documentation
Prior experience in retail technology, omnichannel environments, or consumer goods industries
Exposure to financial planning processes (P&L, Opex/Capex, budget cycles) in a technology organization

Responsibilities

Own the execution of the VMO's vendor lifecycle management program for Gap’s Tier 1 Technology partners
Maintain and advance vendor classification to ensure governance effort is calibrated appropriately to vendor risk and strategic value
Partner with Sourcing, Legal, and Finance to maintain clear accountability at every stage of the vendor lifecycle
Drive data completeness and accuracy for all lifecycle tracked vendors; build and maintain reporting dashboards that provide a single source of truth for the portfolio
Manage end to end execution of the Vendor Business Review (VBR) program for the strategic vendor portfolio
Track and report on vendor performance trends across the portfolio; surface patterns, flag concerns, and ensure action plans are documented, owned, and followed to resolution
Develop and maintain structured performance scorecards for strategic vendors in partnership with technology product, engineering, and operations leaders
Serve as a liaison between internal stakeholders and vendors when performance issues require escalation, bringing a structured, evidence based approach to conversations
Support leadership in optimization opportunities across third party Technology vendor spend
Maintain disposition tracking model ensuring cost reduction strategies progress through stage gate governance with clear owners and timelines
Develop and maintain portfolio level reporting that gives technology leadership timely, accurate visibility into spend, renewal timing, risk exposure, and strategic alignment
Contribute to renewal strategy reviews, savings identification initiatives, and cost reduction commitments tied to Gap Global Technology Solutions' broader budget objectives
Over time, take on greater ownership of commercial strategy for key renewals including vendor relationship management at a senior level
Operate as a structured and credible partner to Finance, Sourcing, Enterprise Architecture, and Technology teams driving coordinated decisions across a matrixed organization
Prepare leadership ready communication materials including weekly status updates, executive briefings, and governance review decks that distill complexity into clear, actionable insight
Build and maintain productive relationships with technology leaders and their teams, proactively surfacing SPOps value and ensuring the operating model is being followed consistently
Represent the SPOps in cross functional working sessions and governance forums; bring structured thinking and a clear point of view, and follow through on commitments with accountability
Own program management for Vendor Management initiatives end to end — from scoping and stakeholder alignment through execution, risk management, and outcome measurement
Develop and refine operating procedures, governance policies, and playbooks to reduce ambiguity and enable consistent, scalable execution
Proactively identify structural or process gaps and bring forward proposed solutions with a clear point of view on priority and impact
Contribute to the longer term strategy and operating model evolution bringing a point of view on where the function should go, not just how it runs today
Stay current on best practices in vendor management, IT procurement governance, and spend management; bring external benchmarks and frameworks into the continuous improvement efforts