Manager, Strategic Planning Operations

ServiceNow•Santa Clara, CA

1d•$126,800 - $221,900•Hybrid

About The Position

ServiceNow is seeking a Manager, Strategic Planning Operations to act as the program-management engine for Marketing's planning system. This role involves transforming organizational problems into solutions, managing the planning operating rhythm, and implementing scalable processes for strategy, resources, and governance. The position requires identifying and reconciling dependencies across various teams, ensuring clear communication of planning status, and gathering business requirements for the planning data layer. The role also contributes to the development and scaling of the strategic planning operations function.

Requirements

Experience using or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
7+ years of project/program management experience in mid/large size companies, ideally in a marketing, GTM, or operations environment.
Drives programs without authority: gets senior, cross-functional stakeholders to commit and hit dates without owning them.
Converts ambiguity into structure. Takes a vague "this is broken" and produces a sharp problem statement, options, and a proposal.
Business fluency to spec, not to execute: reads a budget and variance view and understands ROI logic well enough to define what analytics and finance need. Does not need to be a finance or analytics expert.
Models change-agent behavior by coaching peers to buy in, and by communicating new scalable solutions that improve execution across the organization.
Educates cross-functional peers about the planning discipline and advocates for its value.

Responsibilities

Operate as the program-management engine of Marketing's planning system and turn organizational problems into solutions.
Run the mechanics of the planning operating rhythm (MOR, QBR, Monthly Forecast, OKR updates).
Implement scalable processes that help us plan and manage work spanning Strategy, Resources, and Governance.
Identify connections and reconcile possible collisions across planning inputs, cycles, and cross-functional dependencies with BizOps, GTM Ops, Analytics, and FP&A.
Ensure transparency, alignment, and clear communication of planning status, decisions, and cycle milestones across Marketing leadership and cross-functional partners.
Gather the business requirements for our planning data layer (spend data, aggregated investment views, program-to-headcount views), define the end-to-end build plan, and drive it to completion across the owning teams.
Contribute to the development of the strategic planning operations function. Share back the practices, frameworks, and tools that work so the function scales beyond any single cycle.