Manager, Strategic Partnerships & Business Development – SMB Retail/Small Business & Restaurants

Global Payment Holding Company • Atlanta, GA

8d • Hybrid

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Manager, Strategic Partnerships & Business Development to join our ever-evolving Genius POS Partnerships team and help shape the future of global commerce. In this role, you’ll drive the growth of our SMB partner ecosystem by building strategic technology partnerships, launching go-to-market initiatives, and creating seamless partner experiences. Working across product, sales, marketing, and operations, you’ll help expand the reach of Genius POS, deliver value for customers, and support Global Payments’ mission to help businesses grow through innovative commerce and technology solutions.

Requirements

• Bachelor's degree required.
• 5+ years of experience in strategic partnerships, partner management, business development, channel programs, account management, or customer success.
• Experience managing technology partnerships, ISVs, SaaS platforms, integrations, or partner ecosystems.
• Experience managing business relationships throughout the partner lifecycle, including onboarding, enablement, integration coordination, go-to-market planning, and ongoing partner management.
• Strong project and program management skills with the ability to manage multiple partner initiatives simultaneously.
• Proven ability to collaborate effectively across Product, Technical Integrations, Sales, Marketing, Customer Success, Support, and Operations.
• Strong communication and relationship management skills with the ability to manage partner expectations, timelines, and competing business priorities.
• Highly organized with exceptional attention to detail, operational execution, and process improvement.

Nice To Haves

• Experience managing SMB technology partner ecosystems.
• Experience within restaurant technology, hospitality technology, retail technology, POS, payments, or SaaS platforms.
• Experience supporting API, integration, or platform partnerships.
• Experience developing partner enablement programs and joint go-to-market initiatives.
• Experience supporting reseller, referral, dealer, channel, marketplace, or strategic partner programs.
• Familiarity with CRM, partner relationship management (PRM), and project management platforms.

Responsibilities

• Own and grow the SMB Retail and Restaurant partner ecosystem, identifying strategic opportunities that expand the Genius POS platform and drive business growth.
• Build and manage strategic partner relationships, developing joint business plans, success metrics, and growth initiatives that deliver long-term value for partners and Global Payments.
• Lead partners from onboarding through launch and ongoing success, ensuring a seamless experience and strong commercial outcomes across the partner lifecycle.
• Drive cross-functional alignment across product, technical integrations, sales, marketing, operations, and customer success teams to deliver successful integrations, launches, and partner outcomes.
• Champion operational excellence, creating scalable processes, performance metrics, and best practices that improve partner experience and support ecosystem growth.
• Partner with sales and commercialization teams to accelerate go-to-market success, increasing partner adoption, pipeline generation, and revenue opportunities.
• Remove barriers and drive execution, proactively managing partner priorities, timelines, and business milestones to ensure successful launches and lasting business impact.

Benefits

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level