Manager Strategic Partnership Operations

Coupe Health

2d•Remote

About The Position

Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team. The Impact You Will Have As Manager of Strategic Partnership Operations, you will play a pivotal role in overseeing the implementation, management, and ongoing optimization of Coupe Health’s distribution partnerships. You will work in partnership with the Director of Strategic Accounts & Partnerships and Manager of Client Operations Execution, you will be accountable for operational excellence—ensuring seamless execution, steady-state management, and continuous improvement of partner processes and product enhancements. You will lead a team dedicated to delivering effective partner onboarding, operational support, and execution of strategic initiatives that drive value and reliability across our distribution ecosystem.

Requirements

5+ years of related professional experience, with 1 year of management experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
Experience in operational management, strategic account management or channel management within the health plan or employee benefits space
Deep understanding of the health plan ecosystem, including TPAs and national brokers or consultants
Experience with partner enablement, including operational training, sales support, and customer service coordination
Demonstrated coaching and mentoring capability
Experience collaborating cross-functionally with Sales, Marketing, Product, and Operations
Strong written and verbal communication skills, including executive-level presentations
Experience with negotiations and contracting
High school diploma (or equivalency) and legal authorization to work in the U.S.

Nice To Haves

Experience in the alternative health plan space
CRM experience, preferably SalesForce
Experience designing and delivering operational training programs for partner onboarding
Experience creating external-facing operational reports and dashboards

Responsibilities

Oversees implementation and onboarding of health plans, TPAs, and national consulting partners
Manage ongoing operational relationships with distribution partners through steady-state operations
Serve as the primary operational escalation point for partner challenges and engagement optimization
Leads and develops a team focused on operational excellence and partner support
Sets clear operational goals and holds the team accountable for delivery
Champion a culture of continuous improvement, innovation, and customer-centricity
Identifies and implements enhancements to partner processes and product offerings
Collaborates cross-functionally to execute operational improvements and product launches
Analyzes operational performance data and partner feedback to inform continuous improvement initiatives
Develop and deliver operational playbooks to help distribution partners onboard and adopt enhancements effectively
Ensures partners have operational tools, resources, and messaging to support engagement and execution
Leads partner enablement activities aligned to operational best practices
Supports operational execution of partner-led sales opportunities in alignment with Sales teams
Coordinates with Customer Service on partner-related operational support, inquiries, and escalations
Monitors service levels and satisfaction metrics to proactively address operational issues and improve partner experience
Develop scalable operational processes and standards for partner onboarding, engagement, and performance tracking
Accountable for KPI reporting on partnership health, operational efficiency, and business impact
Ensure compliance with contractual, regulatory, and operational requirements