Manager, Strategic Growth Accounts Customer Success

Cardinal Health

2d•$87,700 - $137,830•Remote

About The Position

This role is a visionary leader experienced health system advisor, master communicator and relationship developer, dedicated to scaling the growth opportunities of our smaller volume accounts. As a leader in the Customer Success organization, this manager will lead a team responsible for ensuring each client experiences the full value Cardinal Health brings to their pharmaceutical supply chain through their customer journey. This leader is responsible for developing and guiding a team hyper-focused on meeting or exceeding customer needs, turning customers into partners, delivering on customer agreements, and building sustainable, growth-oriented account management solutions.

Requirements

Advanced experience in account management, customer success, or sales, preferably within the healthcare, pharmaceutical, or medical device distribution industry.
Advanced knowledge of Pharmaceutical Distribution (including specialty Pharma) services and systems.
Proven track record of people leadership and team development.
Demonstrated ability to build and execute strategic account plans that drive revenue retention and growth.
Strong analytical skills with the ability to identify trends, generate leads, and make data-driven decisions.
Strategic vision. Ability to move beyond maintaining the day to day to not only identify opportunities, but create new processes, deploy new ways of working and upsell.
Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.

Nice To Haves

Any experience managing organizational change is a major plus.

Responsibilities

Directly manage, coach, and develop a team of Account Specialists (supporting primary business under $20M) and Secondary Account Specialists (supporting secondary accounts of all sizes).
Foster a high-performing, customer-centric team culture that aligns with Cardinal Health’s mission and values.
Provide ongoing mentorship, performance feedback, and support to front-line employees to ensure they have the tools needed to succeed.
Design and execute a comprehensive, scalable account management strategy specifically tailored to our Growth Accounts.
Serve as an escalation point for complex customer inquiries, ensuring rapid and effective resolution.
Listen to customer needs to uncover opportunities for Cardinal Health to provide additional value to their organization with our solutions portfolio.
Partner with sales and solutions teams to generate qualified leads, positioning Cardinal Health solutions that solve specific challenges for these growing healthcare systems.
Track and report on key performance indicators (KPIs) related to account retention, customer satisfaction, and solution adoption.
Collaborate closely with Customer Success and other functional leaders to ensure strategic alignment across the broader Customer Success organization.
Act as a voice of the customer internally, advocating for process improvements and resources that benefit Growth Accounts.