Sr. Manager, Global Strategic Accounts Customer Success

Trimble•Atlanta, GA

1d•Hybrid

About The Position

Are you ready to shape the future of customer engagement for top-tier clients at Trimble? We are seeking a strategic leader to build and inspire a world-class team, driving value and long-term retention for our global strategic accounts. Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. In this role, you will define and establish best practices for our top-tier strategic accounts, directly influencing customer adoption, expansion, and retention in the construction technology space. You will act as an executive leader, building a white-glove engagement culture that transforms how strategic clients realize value from Trimble Construction One.

Requirements

Minimum 3-5 years of experience as a Senior Leader in Customer Success within a recurring-revenue SaaS environment.
Proven leadership ability to coach, influence, and develop high-performing teams while maintaining high employee morale.
Strong understanding of high-value touch points including Executive Business Reviews.
Proficiency in Salesforce and G-Suite.

Nice To Haves

Experience in the construction industry with a vision for solving its unique challenges.
Global leadership experience in a customer-facing or professional services capacity.

Responsibilities

Develop and own the Strategic Accounts Customer Success playbook while leading a global team to deliver outstanding experiences.
Partner with leadership across Sales, Product, and Support to identify and address process gaps, ensuring a customer-centric experience.
Act as a point of escalation to solve problems and drive deeper engagement with enterprise-level clients.
Leverage data-driven insights to develop metrics that measure CSM effectiveness and increase customer lifetime value.