Manager - Strategic Account

Holman•Grapevine, MS

71d•$120,730 - $187,130•Hybrid

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman is currently accepting applications for the position of Strategic Account Manager. Primary Tasks: The Strategic Account Manager (SAM) is a senior level role which is responsible for the overall client experience, retention, and ongoing partnership development of a defined client portfolio. The Strategic Account Manager’s account profile will be made up of cornerstone accounts which the organization values at the highest levels. In addition to account revenue retention and client experience, the SAM will own the responsibility to continue to identify strategic savings opportunities related to the client’s overall corporate strategy. Maintain ultimate accountability for the client relationship and the retention efforts by engaging all relevant client stakeholders Responsible for managing existing contract terms, bonus requirements and contract renewal process. Manage the development and delivery of recurring performance metrics, business reviews, key performance indicators and service level agreements Develop and maintain a multi-year strategic plan to support the optimization of the assign fleets’ operations. Effectively utilize Tableau to present and illustrate savings opportunities Effective documentation of the value and savings by implementing ARI’s recommended fleet strategies. Effectively communicate ARI programs, capabilities, and differentiators. Must use proper business acumen to communicate this message. Responsible for identifying new program opportunities and subsequent pricing strategy of new programs as well as pricing strategy and ownership of any account RFP’s Provide new business opportunity and existing business growth reporting to assist Sr. Leadership with budgeting and forecasting Coordinate ARI Sr. Leadership connection with client Sr. Leadership Utilize Salesforce to track visits and account activity along with notes and follow up Participate and represent ARI in industry functions and events in order to share knowledge to client base Expense Management Perform all other duties and special projects as assigned. At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.

Requirements

Bachelor’s degree required in a Technical Discipline
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
3-5+ years’ experience, including 2+ at a leadership level
Breadth and depth of technical or functional expertise in own area of responsibility or department; may be acquiring knowledge of other related areas of departments
Developing and implementing processes, methods, and tools to increase efficiency and accuracy
Sales and/or account management experience within the Fleet Management space is required

Nice To Haves

Lean Six Sigma Blackbelt certification preferred
Additional education, certifications, or other distinctions a plus

Responsibilities

The Strategic Account Manager (SAM) is a senior level role which is responsible for the overall client experience, retention, and ongoing partnership development of a defined client portfolio.
Maintain ultimate accountability for the client relationship and the retention efforts by engaging all relevant client stakeholders
Responsible for managing existing contract terms, bonus requirements and contract renewal process.
Manage the development and delivery of recurring performance metrics, business reviews, key performance indicators and service level agreements
Develop and maintain a multi-year strategic plan to support the optimization of the assign fleets’ operations.
Effectively utilize Tableau to present and illustrate savings opportunities
Effective documentation of the value and savings by implementing ARI’s recommended fleet strategies.
Effectively communicate ARI programs, capabilities, and differentiators.
Responsible for identifying new program opportunities and subsequent pricing strategy of new programs as well as pricing strategy and ownership of any account RFP’s
Provide new business opportunity and existing business growth reporting to assist Sr. Leadership with budgeting and forecasting
Coordinate ARI Sr. Leadership connection with client Sr. Leadership
Utilize Salesforce to track visits and account activity along with notes and follow up
Participate and represent ARI in industry functions and events in order to share knowledge to client base
Expense Management
Perform all other duties and special projects as assigned.