Manager, Store Zone Sales & Operations
About The Position
We’re searching for a dynamic Zone Manager to oversee the sales and operational performance of multiple stores within a given geographic region. This role is responsible for recruiting, hiring, training, and developing store teams, performing sales and operational coaching, and managing performance. The Zone Manager is also responsible for the sales of replacement components and aftermarket products, determining market growth opportunities, executing new store setups, ensuring excellent customer service, maintaining safety practices, coaching inventory management, and effectively communicating company strategy and initiatives. This role involves close collaboration with Sales (District Managers) and Supply Chain/Distribution teams.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- At least 10 years related experience.
- Excellent leadership abilities.
- Expert in the financial and operational aspects of store management.
- Strong oral and written communications skills.
- Expert computer skills required, including Microsoft applications.
- Strong knowledge of HVAC systems required.
- Advanced customer service and sales skills in retail.
Nice To Haves
- MBA degree preferred.
Responsibilities
- Recruiting, hiring, training, and developing store teams (Store Managers, Customer Service Associates and Warehouse personnel) with focus on excellent customer service and selling skills.
- Performing sales and operational coaching, and performance management of store personnel.
- Responsible for sales of replacement components and aftermarket products through the store network to dealers, contractors, and other relevant segments.
- Responsible for Store network profitability based on store sales, margins, and operational expenses.
- Determining market growth opportunities and executing on the setup and opening of new stores.
- Responsible for store operations to deliver on the promise of excellent customer service.
- Responsible for Store safety practices within zone.
- Coaching stores on inventory practices to ensure accurate inventory through cycle counting and general operational excellence.
- Providing clear direction by effectively communicating initiatives, priorities, and company strategy.
- Working closely with Sales team (District Managers) and Supply Chain/Distribution teams.
Benefits
- Comprehensive health, vision, and dental insurance
- Company-matched retirement savings plan
- Employee stock discount program
- Maternity, Parental and other leaves
- Vacation, volunteer time off, well-being days
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
