Target Optical - Manager Store Operations
About The Position
At Target Optical, we love the neighborhoods we belong to and that’s why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we’re proud and excited to help people look their best by carrying fashionable frames at a great value. Together, we’re on a mission to change the way people think about vision care. We keep things real, keep focused on people and keep to our mission to bring a WOW! experience to your life, our guests’ lives and communities. See your future with Target Optical. Target Optical is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! The Manager, Store Operations (Customer Experience) is responsible for developing, leading & supporting initiatives focused on improving the guest experience within the customer journey, to ultimately improve sales growth. This role partners with cross functional departments to ensure all projects meet the brand standards for customer experience and align to the long-term strategy and business goals.
Requirements
- Bachelor’s degree
- 5+ years business experience
- 3+ years of retail or store operations experience
- Strong leadership and interpersonal skills
- Excellent communication skills
- Ability to travel to stores/meetings as needed
Nice To Haves
- Prior customer and/or clienteling experience champion role
- Experience with digital and omni channel tools
- Strong project management skills
- Experience in optical and/or luxury retail
- Knowledge of tools such as Sharepoint and Smartsheet
Responsibilities
- Support implementation of best-in-class practices for customer experience resulting in a competitive advantage for the brand
- Identify opportunities to optimize operational processes surrounding customer experience and collaborate with team and brand leaders to implement solutions
- Manage and influence development of our digital selling tools to enhance the guest experience
- Analyze customer insights and help translate into actionable initiatives to positively impact sales, increase guest count, drive conversion and improve customer retention
- Advocate new business ideas to improve sales and customer experience
- Analyze and identify gaps via guest experience tools (Mystery Shopper Program, NPS, Google Reviews) to support the development of training, empowering employees to drive increased performance while making recommendations for mid- and long-term enhancements
- Serve as the subject matter expert providing insights and needs analysis to digital & omnichannel teams and other cross-functional partners
- Establish collaborative relationships with store and field leadership, as well as cross-functional departments, to stay informed and aware of new initiatives and business processes that impact the customer experience.
Benefits
- health care
- retirement savings
- paid time off/vacation
- various employee discounts
- competitive bonus and/or commission plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
