Target Optical - Licensed Store Manager
About The Position
At Target Optical, we are dedicated to serving our neighborhoods by providing quality eye care products and services at a great value. We help people see more clearly and confidently by offering a wide selection of trusted brands and fashionable frames. Our mission is to change the way people think about vision care by keeping things real, focusing on people, and delivering a WOW! experience to our guests and communities. Target Optical is part of EssilorLuxottica, a global leader in the vision care industry, with over 200,000 employees worldwide. The Target Licensed Store Manager is responsible for leading a high-performing team to deliver an incredible guest experience, meeting all brand goals and commitments. This role involves ensuring team members provide outstanding guest service, developing clear action plans for team member development, and fostering a culture that is Simple, Fun, and In-style. The manager also plays a key role in business development by building relationships with optometrists and Target hosts, recruiting top talent, managing store operations including scheduling and payroll, controlling shrink, and ensuring adherence to all operating policies and procedures.
Requirements
- Bachelor’s degree or equivalent experience
- Opticianary License or American Board of Opticials Certificatin as required by state law
- 5+ years experience in customer service and retail
- 3+ years management or supervisory experience
- Recruiting, selection and development of talent
- Selling skills
- Motivating and influencing others
Responsibilities
- Ensures Team Members deliver an outstanding guest experience with every guest, every time by consistently modeling and coaching the playground rules.
- Sets clear expectations that the store and Team Members be Guest Ready.
- Helps Team Members understand that delivering both the Playground Rules and being Guest Ready are the two most important success factors in delighting guests.
- Orchestrates the flow on the floor, and is the caretaker to every guest and team member.
- Works with Team Members to develop clear action plans for immediate and future development.
- Ensures every Team Member is accountable to their action plans and commitments.
- Delivers clear motivating and developmental feedback in a timely manner.
- Creates a culture of being Simple, Fun and In-style.
- Completes annual performance reviews along with monthly coaching conversations with all Team Members.
- Clearly understands the driving factors for success within their own business.
- Identifies areas of opportunity and creates an action plan for improvement.
- Understands that the Guest experience drives the results.
- Develops a professional business relationship with the Target Optical doctor, in applicable states, that ensures the delivery of all components of the convenient, collaborative, and consultative eye exam experience. Meets regularly to discuss current performance and collaborate on strategies to build the doctor and retail business.
- Ensures a positive and productive Target Host relationship that contributes to growing the business. Meets regularly to discuss performance and collaborate on strategies to build the retail business.
- Recruits the highest caliber talent / maintains a bench of potential applicants.
- Understands how the best performing Team Members work during peak traffic.
- Creates schedules taking into account business trends, forecast and host traffic.
- Owns the business and adjusts schedules as necessary to meet business need.
- Completes payroll weekly.
- Completes new hire and personnel change paperwork.
- Is accountable to store’s shrink percentage.
- Conducts Physical Inventory twice per year.
- Completes monthly Store Visit Form for review with RTL and optical team.
- Ensures all operating policies and procedures are followed at the highest level to include merchandising and store presentation, timely and accurate implementation of approved marketing programs and promotions.
- Ensures accurate completion of all sales transactions, and utilization of all sales strategies and resources.
Benefits
- health care
- retirement savings
- paid time off/vacation
- various employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
