About The Position

FUNCTION: Provides labor reporting to stores and leaders and oversees store payroll performance against budget, operating expenses, and closing‑store procedures. This position serves as the corporate subject‑matter expert and administrator for Legion Workforce Management and leads large‑scale labor and operational initiatives to optimize labor usage, ensure consistent execution, and maintain disciplined expense management. The ideal candidate is analytical, business‑focused, agile, tech‑savvy, and effective in a cross‑functional environment. INTERACTION: · Reports to the Senior Store Operations Manager. · Acts as a resource to store teams on all aspects of Work Force Management, store payroll planning, and expenses. · Partners with all areas of the business to support store teams. · Extensive interaction with executives, stores, and internal partners/teams.

Requirements

  • Three or more years’ experience in corporate retail environment and Workforce Management preferred.
  • Experience overseeing store payroll budgets and labor models.
  • Strong leadership, organization, and planning skills.
  • Excellent written and verbal communication skills.
  • Ability to multi-task and reprioritize effectively, with a proven track record of taking on increasing responsibilities.
  • Strategic thinker who takes ownership of assigned projects from start to finish.
  • Builds collaborative relationships across all business units through strong interpersonal skills.
  • Delivers engaging presentations and facilitates group discussions effectively.
  • Proficient in Microsoft Office Suite, Workforce Management systems, and Adobe.
  • Available to travel as needed and holds a valid driver’s license.
  • Position requires employee to be able to perform professional office duties, such as prolonged use of a computer, periodic phone usage throughout the day, and the ability to communicate verbally and in writing.

Responsibilities

  • Leads Workforce Management system administration.
  • Leads enhancements to Legion, including reporting, integrations, and corrective action plans.
  • Reviews and analyzes labor forecasts, actual payroll, and budgets to ensure alignment with company productivity and sales goals.
  • Maintains store location data and analyzes trends to recommend optimal store operating hours.
  • Oversee the full-time/part-time staffing model, including volume matrix and salary guidelines.
  • Supports new store growth through payroll budgeting and workforce planning.
  • Oversees store-level expenses, ensuring accurate allocation across categories such as store supplies, facilities, and maintenance.
  • Develops and maintains scorecards to support recognition and performance management.
  • Partners with HR, Finance, and Field Leadership to deliver payroll budgets and reporting that supports sales and operational goals.
  • Collaborate with Technology, Transportation, and Loss Prevention to support store operations, manage rollouts, and improve efficiency.
  • Partners with Communications to ensure accurate and accessible information for store and field teams (e.g., online documents).
  • Builds and maintains strong partnerships with internal and external stakeholders to drive strategic store operations initiatives.
  • Identifies opportunities to improve alignment and efficiency across business units.
  • Performs other duties as assigned.
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