Manager, Starshield Account Management - Washington DC

VetJobs•Washington, DC

3d•$140,000 - $205,000

About The Position

SpaceX’s Starshield national defense vertical delivers global communications and situational awareness to warfighters. The Manager of the Starshield User Products Account Management Team leads customer success from contract signature through activation and beyond. The role ensures contract terms are fulfilled, customers can operate delivered equipment, support systems remain effective, and customer communications are consistent and clear. The manager partners with Starshield leadership and other SpaceX teams, dividing time between managing key customer accounts and leading the account management team. The team is the primary customer contact from contract signature through successful activation. It fulfills contract commitments, identifies opportunities to accelerate and expand adoption, and helps ensure pre-signature commitments can be delivered successfully. As the customer base and product capabilities grow, the team must develop scalable tools and systems that enable defense enterprise customers to manage Starshield independently with minimal human intervention. The role is suited to a self-starter committed to customer success, building strong teams, and managing complex cross-functional projects. The position is based in Washington, DC. It requires availability for extended hours and/or weekends as needed for critical milestones or operations shifts, and travel to SpaceX offices and customer locations as needed. The listed base pay range is $140,000 to $205,000; actual level and salary depend on job-related knowledge and skills, education, and experience.

Requirements

Bachelor's degree.
At least 6 years of experience working with commercial customers or vendors to support a technical product or service.
At least 2 years of experience leading people.
Available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
Willingness to travel to other SpaceX offices and customer locations as needed.

Nice To Haves

At least 8 years of experience working with commercial customers or strategic vendors.
Ability to quickly build and develop an excellent team, coach team members, and scale non-linearly.
Ability to work in a fast-paced, autonomous, demanding startup environment.
Ability to champion and lead significant projects and business initiatives while managing competing priorities.
Exceptional customer interface skills, including excellent written and verbal communication and the ability to tailor communications from working-level to executive-level.
Excellent negotiation and conflict resolution skills.
Familiarity with Starshield products, services, and customer support systems and processes.

Responsibilities

Grow and build the Starshield Account Management function, increasing user adoption while positioning customers for success.
Hire and lead an exceptional team.
Identify and build tools and capabilities for scalable account management, partnering with application software and finance teams to automate processes.
Develop internal goals, metrics, and visualizations to measure and communicate success.
Manage all aspects of project management for assigned customer verticals.
Work with internal and external stakeholders to finalize customer contracts and perform a final check before signature to ensure delivery readiness and communicate risks internally.
Ensure contract deliverables are completed on time and meet contract requirements.
Take ownership of realizing forecasted revenue on or ahead of schedule.
Identify and communicate readiness levels, requirements, schedules, and risks broadly and clearly.
Own the customer interface after contract signature, including onboarding, ongoing account management, and long-term retention and relationship and revenue growth.
Build relationships with customer contacts to identify requirements, manage expectations, and drive product adoption by removing roadblocks.
Collect, communicate, and champion customer feedback internally to influence programmatic and technical development that maintains and grows adoption.
Grow customer accounts responsibly, with a strong emphasis on customer success.
Personally manage a small portfolio of key customer accounts.
Lead by example and use direct account experience to improve internal and customer-facing tools, processes, communications, and the overall product experience.