Manager, Specimen Processing

Quest Diagnostics•Marlborough, MA

2h•Onsite

About The Position

The Specimen Management Manager is a high energy, charismatic leader with a strong people first mindset in a fast paced, high volume laboratory environment. These individuals build engaged, high performing teams through coaching, development, and accountability, while fostering a culture of collaboration and continuous improvement. With a strong background in process optimization and lean transformation, the manager identifies inefficiencies and implements sustainable improvements that enhance throughput, quality, and consistency. They use data driven decision making and standard work to deliver measurable results and support a strong customer experience. This role is responsible for end-to-end specimen management, ensuring accurate, timely, and reliable flow across testing platforms while maintaining high quality and compliance standards. The manager leads approximately 6 direct reports, including supervisors and trainers, developing leadership capability and driving alignment across teams and shifts. Flexibility is essential, as this leader supports off shift and weekend coverage as needed. Overall, this role is critical to driving operational performance, team engagement, and consistent, high quality laboratory results.

Requirements

High energy, charismatic leader with a strong people first mindset.
Strong background in process optimization and lean transformation.
Ability to use data driven decision making and standard work.
Flexibility to work off shifts and weekends as needed.

Responsibilities

End-to-end specimen management, ensuring accurate, timely, and reliable flow across testing platforms.
Maintaining high quality and compliance standards.
Leading approximately 6 direct reports, including supervisors and trainers.
Developing leadership capability and driving alignment across teams and shifts.
Supporting off shift and weekend coverage as needed.
Identifying inefficiencies and implementing sustainable improvements that enhance throughput, quality, and consistency.
Using data driven decision making and standard work to deliver measurable results and support a strong customer experience.