Manager Specialty Brand & Services Initiatives

Ulta Beauty, Inc. • Bolingbrook, IL

21d • Onsite

About The Position

The Manager, Specialty Brand & Services Initiatives at Ulta Beauty is responsible for managing and leading the day-to-day operations and communications of Ulta Beauty’s services, boutiques, and luxury operations businesses to amplify in-store experiences. Encompassing 10+ renowned brands including Lancôme, Clinique, Benefit, MAC, and Luxury Brands, the Manager, Specialty Brand & Services Initiatives will support the Field Operations team in executing strategies to drive positive sales performance in retail and services. Their leadership will extend to guiding cross-functional projects aimed at improving processes and establishing standard operating procedures to achieve financial and operational excellence and sales goals. This position requires a high aptitude to influence colleagues, peers, and Ulta Beauty’s Leadership team throughout the organization. The ideal candidate will possess a strategic mindset, exceptional verbal and written communication skills, a proven history of leading multiple projects simultaneously, and a track record of driving successful results in the retail, operational, or/and service-related industry.

Requirements

• 5+ years operations, ideally in beauty retail environment
• Exceptional verbal and written communication skills
• Strong leadership and influencing abilities to drive collaboration across departments and teams
• Proficiency in project management and process improvement methodologies
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• Demonstrated strategic thinking and problem-solving capabilities
• Proficient in Word, Excel, PowerPoint

Nice To Haves

• Developed and polished presentation skills.
• Ability to deliver the business information as given by ULTA.
• Ability to attend all ULTA events and workshops, as needed.
• Ability to maintain and present a fashionable, professional image (well groomed, clean, fashion forward).
• Ability to build and maintain good interpersonal relationships and work independently and as part of a team.
• Ability to travel with own transportation.
• Ability to travel up to 50% of the time with in all geography ULTA operates

Responsibilities

• Manage the people and operations strategies for all specialty operations (specialty and luxury brands) and brand extensions in partnership with services leadership, merchants, operations, and human resources team.
• Foster collaborative relationships with brand partners to exchange information, develop programs and strategies, and identify experiential needs.
• Collaborate closely with senior management and merchandising teams to drive high-volume brand performance, maximize profitability, and achieve financial objectives.
• Coordinate with Store Development, Merchandising, Finance, and Human Resources teams to implement solutions optimizing store resources and process efficiencies for major initiatives related to specialty and luxury brands and services.
• Work closely with field leadership to understand inefficiencies in store services, boutiques and luxury and partners cross-functionally to provide solutions.
• Attracts, hires, and retains a diverse team of top talent.
• Trains, coaches, and develop direct report(s) using company tools (e.g., succession planning) providing mentorship, guidance, and support to ensure their professional development and success within the organization.
• Identifies and prioritize operational system and process improvement opportunities, re-evaluating on an annual basis, to improve services and boutique operations, build consistency, improve operational efficiency, and enhance the guest experience.
• Lead execution of complex projects, project schedules, communication and assess reporting for boutique and luxury brands.
• Work cross-functionally to support the execution of identifying, developing, and implementing the staffing strategy for all specialty brands and services, including but not limited to scheduling, compensation, recruiting, hiring, and training.
• Responsible for managing and communicating operational details within tests and pilots for services operations & specialty and luxury brands.
• Manage details of specialty and luxury programs already in place and lead writing programs to be implemented within stores.
• Partner cross-functionally between corporate and field teams to identify improvements and lead corrective actions for processes.
• Update and create operational documents on the Ultanet and partner with Enterprise Training for resources in the Learning Management System (LMS) for specialty and luxury brands and services operations.
• Influence accountability to plan, execute, and achieve objectives aligned with company growth and profit strategies for specialty and luxury brands and services.
• Provide thought leadership and guidance as business manager of Boutiques, Luxury & Services Operations.
• Liaison between Operations, Merchandising and Education regarding Specialty and Luxury brands.

Benefits

• Eligible associates to earn additional compensation pursuant to the Company’s bonus plan.
• Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed