Manager Solutions Operations

LERCH BATES • Highlands Ranch, CO

1d • $90,000 - $105,000 • Onsite

About The Position

Lerch Bates is seeking a Manager, Solutions Operations to lead and optimize the administrative and operational functions that support our consulting teams. This role is responsible for aligning people, processes, and performance across the Solutions administrative team while driving operational consistency, process improvement, and achievement of departmental objectives. As a key operational leader, you will partner closely with the Vice President of Solutions Operations and leaders across the organization to implement strategic initiatives, improve business processes, support client relationships, and develop a high-performing administrative team. This position combines people leadership, operational management, data-driven decision making, and cross-functional collaboration to ensure the successful delivery of business objectives. If you are passionate about building efficient processes, leading teams, improving performance, and creating operational excellence, we encourage you to apply.

Requirements

• Bachelor's degree in Business Management, Operations Management, Engineering, Architecture, or a related field preferred; equivalent combinations of education and experience will be considered
• 7+ years of experience in operations, business administration, professional services, project support, consulting operations, or a related environment
• Previous leadership, supervisory, or team management experience preferred
• Strong business acumen with the ability to balance strategic objectives and day-to-day operational execution
• Experience developing, improving, and managing business processes and operational workflows
• Strong analytical skills with the ability to gather, interpret, and present data to support decision-making
• Demonstrated ability to develop action plans and drive continuous improvement initiatives
• Excellent leadership, coaching, mentoring, and employee development skills
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Proven ability to build relationships and collaborate effectively across departments and organizational levels
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint

Nice To Haves

• Experience with Deltek, ERP systems, project management software, or professional services environments preferred

Responsibilities

• Partner with the Vice President of Solutions Operations to support strategic initiatives that drive organizational growth and operational excellence
• Implement operational strategies, policies, and procedures that support departmental and company objectives
• Align administrative operations with peer departments to improve consistency, efficiency, and standardization across the organization
• Identify opportunities to streamline workflows, improve processes, and enhance team performance
• Lead, mentor, and develop the Solutions administrative team
• Support workforce planning, recruiting, onboarding, employee development, performance management, and succession planning efforts
• Establish clear priorities and ensure team members have the resources, tools, and training needed to succeed
• Foster a collaborative, service-oriented culture focused on accountability, continuous improvement, and operational excellence
• Serve as a subject matter expert and escalation resource for administrative operations
• Track departmental performance metrics and progress toward operational objectives
• Analyze data and trends to identify opportunities for improvement and implement corrective actions when needed
• Develop action plans that improve efficiency, productivity, service delivery, and team effectiveness
• Prepare reports, dashboards, and updates for senior leadership as requested
• Maintain and support key client relationships and assigned client portfolios
• Collaborate with operational and consulting teams to ensure exceptional client service and support
• Assist with special projects, strategic initiatives, and operational priorities as assigned
• Support continuous improvement efforts that enhance both employee and client experiences

Benefits

• Health, dental, and vision insurance
• Paid time off (starting at 17 days annually)
• 9 paid holidays
• 401(k) with employer match
• Employee Stock Ownership Program (ESOP)
• Paid parental leave
• Professional development and tuition reimbursement
• Performance-based incentives and bonuses
• Employee assistance and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager